[Hiring] Pension Analyst Specialist II @Conduent

Role Description

As a Pension Benefits Administration Services Analyst II, you will serve as a key Pension Plan Requirements Owner and Documentation Subject Matter Expert (SME) while supporting the ongoing administration of Defined Benefit pension plans. This position requires strong knowledge of pension plan provisions, benefit calculations, plan administration, requirements documentation, and audit support. You will be responsible for ensuring pension plan requirements and supporting documentation accurately reflect plan provisions and are clearly translated into operational and system requirements.

You will work closely with pension administrators, business and technical teams, client Human Resources representatives, and other stakeholders to ensure plan requirements are understood, documented, maintained, and accurately implemented.

Responsibilities

• Plan Requirements Ownership & Documentation
  • Serve as a Plan Requirements Owner and Documentation SME for assigned Defined Benefit pension plans.
  • Interpret pension plan provisions and translate them into clear business, operational, calculation, and system requirements.
  • Develop, review, maintain, and update Business Requirements Documents (BRDs) and other pension plan requirements documentation.
  • Maintain accurate plan documentation, procedures, calculation requirements, work instructions, and supporting materials.
  • Ensure requirements documentation remains aligned with current pension plan provisions and approved plan changes.
  • Identify gaps, inconsistencies, or ambiguities in pension requirements and work with appropriate stakeholders to resolve them.
  • Support the documentation of new requirements and changes resulting from plan amendments, operational changes, system updates, or identified defects.
  • Serve as a point of reference for questions regarding documented pension plan requirements, calculations, and administrative procedures.
• Pension Administration & Analysis
  • Research and respond to complex participant issues, including eligibility, pension calculations, credited service, benefit commencement, and service delivery issues.
  • Research system and calculation issues to determine whether results adhere to documented plan requirements.
  • Review pension benefit calculations and outputs for accuracy and consistency with plan provisions and established requirements.
  • Process and review retirement benefit applications and verify the accuracy and completeness of participant information.
  • Research historical service, eligibility, benefit credits, and other information needed to support accurate pension calculations.
  • Perform data analysis and use SQL, reporting tools, and other resources to research pension administration and system issues.
• Testing, Audit & Quality Support
  • Support testing and validation of pension system changes, calculation updates, defects, and requirements changes.
  • Validate system results against approved pension plan requirements and expected calculation outcomes.
  • Support internal and external audits by researching requests, providing documentation, and validating pension calculations and supporting data.
  • Maintain complete and accurate documentation, work papers, and supporting records to provide a clear audit trail.
  • Identify documentation or process improvements that strengthen accuracy, consistency, and quality.
• SME & Stakeholder Support
  • Serve as a pension requirements and documentation resource for plan administrators and other team members.
  • Partner with business, operational, and technical teams to clarify pension requirements and resolve issues.
  • Communicate directly with client Human Resources personnel and vendor/support teams regarding pension plan requirements and administrative issues as needed.
  • Prepare and deliver training to team members regarding pension plan provisions, requirements, calculations, procedures, and documentation.
  • Work collaboratively with plan administrators and other team members to complete projects, resolve issues, and ensure consistent delivery of pension administration services.

Qualifications

• 5+ years of hands-on Defined Benefit pension experience required.
• Expert knowledge of Defined Benefit pension plan administration, plan provisions, eligibility, and benefit calculations.
• Demonstrated experience serving as a requirements owner, business requirements analyst, plan documentation SME, or similar role within pension administration.
• Strong experience interpreting pension plan documents and translating plan provisions into business, calculation, operational, and/or system requirements.
• Experience creating, reviewing, and maintaining Business Requirements Documents (BRDs), requirements documentation, procedures, and work instructions.
• Intermediate to advanced experience with pension calculations and audit support.
• Experience researching and resolving pension calculation, participant, data, and system issues.
• Experience supporting system requirements, change requests, testing, validation, or defect resolution within a pension administration environment.
• Experience with SQL, reporting, and data analysis.
• Advanced proficiency with Microsoft Excel, Word, and Outlook.
• Strong written communication and documentation skills with excellent attention to detail.
• Ability to communicate confidently with clients regarding pension plan provisions, requirements, calculations, and administrative issues.
• Ability to work across operational, business, and technical teams and clearly communicate complex pension requirements.

Preferred Qualifications

• Experience supporting multiple Defined Benefit pension plans with varying plan provisions and calculation rules.
• Experience with pension administration platforms or benefits administration systems.
• Experience with requirements traceability, User Acceptance Testing (UAT), regression testing, calculation validation, and system implementation/change initiatives.
• Experience supporting client-facing pension administration environments.

Benefits

• Health insurance coverage
• Voluntary dental and vision programs
• Life and disability insurance
• Retirement savings plan
• Paid holidays
• Paid time off (PTO) or vacation and/or sick time