[Hiring] Peer Support Specialist @e10c8261-642a-4970-b24c-873bb0750a44

Role Description

The purpose of the Lines for Life (L4L) Peer Support program is to provide compassionate, empathic support in a judgement-free space where individuals can engage in collaborative communication with Peer Support Specialists through shared lived experiences, understanding, and inspiration. L4L Peer Support encourages resilience and comfort as participants navigate their path beyond the crisis at hand.

This position is a key element to a program to add peer viewpoints into the crisis continuum. In occupying this role, a Peer Support Specialist will be part of a team delivering peer services to contacts made through 988.

Responsibilities

• Demonstrate the culture of Lines for Life by modeling behavior that supports the organization’s goals and philosophies.
• Answer referred calls with mutuality and relationality, applying the best practices of peer delivery models.
• Complete intakes into peer follow-up program and manage caseload of callers in peer follow-up program.
• Place outbound follow-up calls as assigned.
• Provide referrals for long-term community peer support and assist with resource verification.
• Complete call documentation in a timely manner with key information from the calls.
• Consult with the supervisor as needed about high acuity and complex calls.
• Perform other duties, such as administrative and organizational tasks as needed.

Qualifications

• Internal candidates must be willing to get the Peer Support Specialist certification in the state of Oregon.
• Strong communication and interpersonal skills.
• Able to handle high levels of stress.
• Ability to develop meaningful connections and empathize.
• Team-oriented.
• Proficient in web-based computer environment and multi-line phone system.
• A HIPAA compliant workspace at home.
• Private high-speed internet.
• Strong attendance & punctuality - able to consistently show up on time, work the full scheduled shifts, and provide at least 2 weeks' notice for time off requests or as soon as possible in the event of an emergency.

Preferred Qualifications

• Certified Recovery Mentor (Certifications - MHACBO).
• Crisis intervention experience.
• Experience in a call center environment.

Work Schedule

• Thursday–Monday, 1:30 PM–10:00 PM Pacific time (40 hours).

Training

Internal candidates must be willing to get the Peer Support Specialist certification in the state of Oregon which requires completing 4-5 weeks of crisis intervention training for peers with a combination of classroom and peer and on-the-job training, as well as complete ongoing trainings as assigned to meet contractual/grant and internal requirements and continue to learn about best practices in the delivery of peer services.

Remote Work

• Telecommuting requires passing a clinical and technical evaluation, having a HIPAA compliant workspace at home, and meeting technology requirements.
• Daily tasks require a stable and consistent internet speed of 10 Mbps for both Upload and Download speeds, as well as Jitter below 20.
• Private high-speed internet is required for a HIPAA compliant workspace.
• Lines for Life utilizes Windows based PCs.

Physical Requirements

• Work is mainly conducted in an office environment and requires sitting or standing for long periods of time.
• This position requires high energy, patience and controlling one’s emotions, as well as the ability to think analytically.

Quality Assurance

All crisis contacts are recorded – inbound and outbound. We review them regularly to ensure safety and quality assurance and for training and supervisory purposes.

Compensation Package

The starting pay for a Peer Support Specialist at Lines for Life is $23 per hour, with a $2 differential for employees with a graduate degree in a related field ($25/hr.). This is a union position with a step progression based upon years of service at Lines for Life.

• 0-3 years: $23.00
• 3-5 years: $24.15
• 5-7 years: $25.36
• 7-10 years: $26.63
• >10 years: $27.96

Employees who live and work from the state of Oregon are eligible for a 2% differential over their base rate of pay for hours worked in Oregon. Lines for Life offers a great benefits package valued at over $14,750 per year.