[Hiring] Peer Support Specialist @Solari

Role Description

Remote full-time opportunity to work from home - Applicants must live in Colorado.

Work Schedule (2 openings):

• Wed-Sat 0930-2000
• Sun-Wed 0630-1700

The Peer Support Specialist here at Solari provides friendly, empathetic, and supportive phone line support for those who desire an authentic human connection to support them in their recovery. The Peer Support Specialist:

• Responds to the caller by using person-first language and assertive communication.
• Connects with the caller’s issues through mutuality and inspires hope.
• Assists individuals who call because they may be experiencing loneliness, isolation, fear, lack of support, and/or lack of resources.
• Offers support, not solutions.

Responsibilities

• Promotes excellent customer experience with individuals and families.
• Establishes a collaborative relationship by conveying respect for the person, acceptance, and a non-judgmental attitude.
• Serves as a role model and advocates for individuals in communicating their preferences and needs.
• Helps the caller to clarify and validate the situation and/or their responses/feelings and identify effective coping strategies.
• Promotes a recovery-based approach to care that emphasizes hope, respect, self-direction, and empowerment.
• Provides information about other community-based services where appropriate.
• Uses and discloses an individual’s protected health information in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
• Documents all services and significant individual interactions in the electronic health record.
• Demonstrates the ability to identify a crisis call and follow policies and procedures for connecting crisis callers to the crisis line.
• Operates within the scope of work for a behavioral health call center; demonstrates effort toward company-wide and call center initiatives.
• Other duties as assigned.

Knowledge, Skills, Abilities

• Knowledge of recovery principles; Colorado system principles.
• Exceptional interpersonal skills.
• Accountable to individuals served.
• Empathetic; Good verbal communication skills.
• Ability to act professionally and maintain appropriate boundaries with clients and staff.
• Ability to report as scheduled to work, meetings, training, and job-related activities prepared.
• Ability to consistently demonstrate compassion and meet people with compassion.
• Maintains an open and accepting mindset by being an active learner, participating in discussions with others, trying new approaches and ideas, and being self-aware and self-reflective for continual personal, professional, and leadership growth.

Education & Experience

• Experience in the field as a Peer/Recovery Support Specialist.
• Lived personal experience with recovery.
• One year of office volunteer or work experience required.
• Completion of Peer/Recovery Support Specialist Certification preferred but not required.
• GED/High School Diploma.

Requirements

• Wireless (Wi-Fi) connection is not permitted for this position; you must be connected to your home internet modem with Ethernet cabling (Cat5e or better - this can be provided to staff as needed).
• The candidate's applicable education and experience will determine where a candidate falls in the position range.
• Pay Range: $19.66 — $21.69 USD.

Working Conditions

• While performing the job duties in the office or at a home office, the employee is frequently required to stand, walk, sit, and use hands; they must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Exposure to noise typical with office operations.
• Ability to hear and speak.
• Employees must maintain a stable and secure private home internet with a minimum of 50Mbps download and 5Mbps upload, and an average jitter less than 20% of latency.

Benefits

• Friendly work environment.
• Generous paid time off (PTO).
• Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date.
• Competitive compensation.
• Convenient office locations and Hybrid Schedule.
• On-site fitness room free to all employees (Tempe Office).
• Basic Life Insurance.
• Voluntary Life, Spouse, Child Insurance.
• Critical Illness w/free dependents.
• Critical Illness Spouse.
• Short Term & Long Term Disability- Starts first of the month after 90 days of employment.
• 401K & 401K Roth - Starts first of the month after 90 days of employment.
• United Pet Care.
• LifeLock for identity theft.
• LYRA EAP Program- 25 free sessions for mental health per family member.

Company Description

Solari is an award-winning nonprofit that operates a 24/7 crisis line serving statewide in Arizona, Oklahoma, and Colorado. Our mission is to Inspire Hope through our talented and compassionate staff.

Since 2007, Solari has been providing crisis contact center services and has helped thousands of individuals and families connect to the help they need. Additionally, Solari has expanded services to:

• A peer-run Warm Line.
• Serious Mental Illness (SMI) determinations.
• Mobile team dispatches.
• Crisis transportation services.
• Emergency room-based assessments.
• Department of Child Safety (DCS) rapid response and crisis stabilization services.
• Telephone follow-up to those who need it.
• Tragedy support lines and other in-kind services to the community.