[Hiring] Peer Specialist - Maternal Health @Canopie

Role Description

Canopie is a digital maternal health company supporting pregnant and postpartum individuals through structured, evidence-based support, education, and care navigation. We meet members where they are offering fully virtual access to coaching, classes, and clinical resources across the perinatal journey.

We are building a more inclusive and responsive model of care; one that recognizes the value of lived experience alongside clinical expertise.

Decisions that shape the pregnancy and postpartum experience are deeply personal. Individuals navigating this time benefit from support that reflects real, lived understanding, not just clinical guidance.

Maternal Health Peer Specialists play a critical role in the care continuum by offering empathetic, experience-informed support. This role helps ensure members feel seen, understood, and empowered to make decisions that align with their own values, needs, and circumstances.

Peer support is not about directing decisions—it’s about creating space, sharing perspective when appropriate, and helping members navigate what feels right for them.

What You’ll Do

• Provide virtual peer support to members across pregnancy and postpartum, grounded in lived experience
• Offer empathetic listening, validation, and encouragement through key perinatal transitions
• Share personal insights when appropriate to normalize experiences and reduce isolation
• Conduct outreach and engagement using structured workflows and communication tools
• Support members in navigating common challenges (emotional wellbeing, identity shifts, recovery, feeding, sleep, returning to work)
• Encourage connection to Canopie services (coaching, classes, clinical care) based on member needs
• Recognize when additional or clinical support may be needed and follow defined escalation pathways
• Document interactions clearly and consistently within Canopie’s platform
• Communicate with members via phone, video, and secure messaging
• Participate in training, supervision, and peer support development

Scope & Boundaries

• This is a non-clinical role and does not provide medical or mental health treatment
• Peer Specialists do not diagnose or direct care decisions
• The focus is on support, connection, and helping members navigate available resources
• Clear escalation pathways are in place for clinical or higher-risk needs

Qualifications

• Lived experience with pregnancy and/or the postpartum period within the last ~3–5 years
• Ability to thoughtfully reflect on and use personal experience to support others in a balanced, appropriate way
• Some experience in maternal health, peer support, community-based work, or caregiving roles
• Comfortable providing virtual support and building connection in a digital environment
• Strong interpersonal and communication skills with a warm, non-judgmental approach
• Ability to follow structured workflows while maintaining authenticity in interactions
• Strong digital literacy (video platforms, messaging tools, documentation systems)
• Reliable, organized, and responsive in a remote setting

Preferred

• Experience in peer support roles (formal or informal)
• Exposure to perinatal mental health, coaching, or support groups
• Background working with diverse or underserved populations
• Bilingual (Spanish/English)

Schedule & Commitment

• Part-time contractor role (approximately 20 hours/week; varies by program needs)
• Availability during business hours required; evening and weekend availability is a plus
• Fully remote, digital-first care model
• Ongoing clinical training, peer consultation, and supervision
• Opportunity to help build equitable access to maternal health support at scale