[Hiring] Peer Recovery Support Specialist / Coach @Workit Health

Role Description

As a Certified Peer Recovery Support Specialist / Coach at Workit Health (Internal title: Behavioral Health Care Specialist), you will be responsible for providing group-based intervention and case management to members with Substance Use Disorders (SUD). Primary focus is on group-based treatment, including co-facilitation of shared follow-up appointments (SFA's). BHCS are full-time employees that work primarily remote and can provide all services via telehealth platforms. Schedule is full-time, including four 10hr shifts. Additionally, BHCS offer evening groups (at least twice a week) and a weekend group (up to twice a month).

Core Responsibilities

• Excels at group facilitation on SUD related topics with and without standardized curriculum.
• Comfortable co-facilitating multidisciplinary groups, such as shared follow-up appointments.
• Willing to work a flexed schedule to accommodate evening and weekend groups.
• Provide evidence-based SUD services through facilitation of psychoeducational, skills-development, cognitive-behavioral, interpersonal process, and support-based groups.
• Fluent with group co-facilitation with other recovery coaches, counselors, and medical providers.
• Capable of managing crisis intervention remotely.
• Prepare all related documentation in accordance with applicable organizational and state standards in a clear, thorough, and timely manner.
• Comfortable with treating adults and adolescents.
• Participation in meetings, supervision, and clinical audits.
• Maintain standards of confidentiality, HIPAA, and 42 CFR Part II.
• Demonstrate adaptability and flexibility without compromising clinical effectiveness.
• Commitment to Harm Reduction philosophy in all aspects of clinical practice.
• Expertly manage member communication over chat, email, and phone in a way that embodies the company mission and values.
• Respond to member chats and messages.
• Contribute to Behavioral Health services by providing support groups and subsequent documentation.
• Provide individualized resources to members.
• Be empowered to work autonomously, continuously learning, and are expected to adhere to meeting schedules and times, and prioritize accordingly.
• Complete tasks for referrals, resources, and discharges.
• Demonstrate empathy, compassion, and respect for clients in all interactions.
• Go above and beyond to provide excellent member experiences resolving member inquiries and overall, ensure our members’ needs are placed first.
• Increase overall member satisfaction by meeting and exceeding support metrics and service levels.
• Expect that new states have varying requirements (ex: internal drug testing, fingerprinting) that we aim to meet while being sensitive to our employee workforce and mission around addiction.
• Other duties as assigned.

Qualifications

• Peer Recovery Support Certification (REQUIRED)
• Must have experience facilitating support groups
• At least 1 year of peer recovery experience
• Preferred experience in customer service settings
• Experience with Electronic Medical Records, HIPAA, and 42 CFR part II
• Familiarity with addiction recovery
• Enthusiastic dedication to service excellence
• Able to tackle tough support cases, enjoying the challenge of solving new issues.
• Mindfully manage stress and pressure–focusing on what matters most while managing time, and maintaining a positive, calm presence within a start-up environment
• Comfortable in asking for support, help, and guidance as needed
• Case management experience
• Strong analytical and problem-solving abilities
• Energized by working with others
• Excellent communication skills
• Outstanding organizational skills
• Aptitude for problem-solving
• Must disclose if you currently run a private practice or start one during employment. Client base for private clients must not be in SUD field. We will require written permission from Supervisor for outside private practice work in which you are a facilitator or co-facilitator.

Benefits

• Fully remote work
• 5 weeks PTO (includes your birthday, 2 mental health days, and 2 floating holidays!)
• 11 paid holidays
• Comprehensive health, dental, pharmacy, and vision insurance with options to fit your family's needs
• 12 weeks paid Parental Leave after 1 year of employment (includes maternity, paternity, adoption, and all ways in which our people build modern families)
• 401k + 4% matching
• Healthcare & dependent care Flexible Spending Accounts (FSA & DCFSA)
• Health Savings Accounts (HSA)
• Employee assistance program, complete with financial coaching and counseling sessions
• Professional development allowance for Providers and Behavioral Health team
• Opportunities for internal mobility and growth at a Company with a proven track record of promoting internally
• Vibrant, democratized culture with clubs and multiple ERG groups
• Colleagues who care deeply about closing health disparity gaps within the addiction space for underserved populations