[Hiring] Peer Advocate @SCAN Health Insurance

Role Description

A peer advocate is a professional who provides support, guidance, and advocacy for individuals who are facing challenges such as mental health issues, addiction, or other life struggles. They use their own lived experiences to connect with and empower others, offering resources, encouragement, and a listening ear to help individuals navigate their own paths to recovery and wellness. Peer advocates often work in healthcare settings, community organizations, or social service agencies to provide peer support and promote positive outcomes for those they serve.

• Make outbound calls to members based on identified health interventions or quality initiatives.
• Build rapport with members by communicating personal experience as a member and peer to enhance the effectiveness of health education and increase likelihood of positive behavior changes.
• Coach members to create and implement strategies that minimize risks associated with the identified common health conditions.
• Encourage and provide assistance to members who may encounter obstacles to seeking care.

Qualifications

• High School Diploma or Equivalent Experience
• Current SCAN Membership, required.
• Must be proficient with operating a computer, including logging into and maneuvering around multiple systems such as online timesheets (time and attendance) and call center software.
• Substantial experience with computer programs (MS Office Products) and internet browsing.
• Excellent communication skills including the ability to articulate one’s own personal SCAN membership experience.
• Bi-lingual in Spanish, Korean or Chinese a plus.
• Strong interpersonal skills, as well as strong written and verbal communication skills.
• Ability to work independently as well as part of a team.
• Strong organizational skills.
• Ability to work in a changing environment.
• Maintain valid driver’s license, automobile insurance and reliable transportation.

Requirements

• Current SCAN Membership, required.

Benefits

• Base Hourly Pay Rate: $17.40
• Work Mode: Remote
• Robust Wellness Program
• Excellent 401(k) Retirement Saving Plan with employer match
• An opportunity to become part of a team that makes a difference to our members and our community every day!