[Hiring] Payments and Partnership Operations Specialist @EBANX

Role Description

In the Operations team at EBANX, you don’t just oversee processes. You ensure that every step of our solution runs accurately, efficiently, and reliably, impacting millions of transactions worldwide. Here, operational excellence combines with innovation and collaboration to make our work truly Out Of The Ordinary.

Your day-to-day will look like:

• Owning the operational excellence of EBANX's payment processing in six countries in South East Asia, starting with the Philippines.
• Ensuring payment operations are a competitive advantage by mastering partner relationships, commanding incident resolution, and using data for continuous improvement.

Qualifications

• Operational Health Ownership: Serve as the direct operational owner of key payment partners in the Philippines and future SEA markets, focusing on Wallets and Card Payments.
• Technical Point of Contact: Build and maintain collaborative relationships with operational and technical teams at partners.
• Proactive Improvement: Analyze partner performance data to anticipate issues and recommend improvements.
• Strategic Support: Provide operational data and insights to inform commercial strategy and partner review meetings.
• Incident Leadership: Act as the designated "Incident Commander" for payment operations issues.
• Stakeholder Communication: Provide clear, accurate, and timely updates during incidents.
• Post-Mortem & Accountability: Drive the post-incident review process and document preventative actions.
• KPI Ownership: Define, track, and own key operational KPIs for the Asian market.
• BEAT Report Delivery: Lead the creation and monthly presentation of the BEAT report.
• Business Intelligence: Translate operational data into crucial intelligence for other departments.
• Expert-Level Support: Function as the highest-level operational support specialist for Technical Account Managers.
• Product & Growth Consultation: Act as the local subject matter expert for the Product organization.

Benefits

• Performance Bonus: Annual bonus program based on company results.
• Meal Allowance: Monthly allowance to support your meals.
• EBANX Education: Financial assistance for undergraduate, graduate, and MBA programs.
• EBANX Skills: Dedicated budget for courses, certifications, and workshops.
• Language Classes: Language classes to support personal and professional development.
• Health & Well-being: Medical and dental plans with extensive coverage.
• Flexible Work Culture: Semi-flexible hours, additional day off on your birthday, and year-end break.
• Well-being Program: Access to activities and resources that promote physical and mental health.