[Hiring] Payments and Operations Specialist @AMPLIFY CREDIT UNION

Role Description

The Payments and Operations Specialist is responsible for accurately performing all operational functions within the Payments & Operations Department in compliance with all Standard Operations Procedures including ACH, Debit Cards, Document Imaging, Mobile Deposits, BillPay, Item Processing, Member Research, Legal Request, and Wire Processing. The Specialist works closely with other departments to ensure all Payment & Operations functions operate effectively and efficiently, ensuring an accurate and timely process and demonstrating superior customer service with appropriate follow-through with involved members and teammates.

Responsibilities

• Responsible for acceptance, analysis, and processing of electronic transfers and payments, including ACH, Mobile Deposit, Items Processing, and Wire Transfers as outlined in the Standard Operating Procedures and in adherence to Regulations.
• Ensures all Debit Card claims are processed in a timely manner in accordance with Regulation E.
• Must be able to operate independently, make sound decisions, and exercise good judgment during interactions with members and teammates.
• Continuously identify opportunities to enhance our service and processes.
• Accountable for ensuring all department processes are completed accurately.
• Responds to member and teammate research requests.
• Monitors various department email inboxes and phone loop.
• Receives and processes legal notices.
• Performs quality control reviews on scanned/imported documents.
• Assists with management of plastic replenishments and audits.
• Analyzes and processes daily, weekly, and monthly reports (i.e., BillPay, Debit Cards, Inactive accounts, etc.).
• Upholds credit union policies and procedures and champions organizational culture both internally and externally.

Qualifications

• High school diploma or general education degree (GED) and a minimum of two years of relevant work experience (i.e., debit card, item processing, ACH, wires, and/or bank operations), preferably in a financial institution.
• Must be bondable.
• One or more of the following certifications is preferred: Accredited ACH Professional or National Check Professional.
• Knowledge of and proficiency in the use of a personal computer, Microsoft Office products (Windows, Word, Excel, and Outlook); 10-key calculator and telephone.
• Preferred: prior experience working with Hyland OnBase, FedLine, Fiserv DNA, knowledge of banking Regulations and ACH Rules.
• Must have reliable internet access of 50MBPS which is the minimum speed required to connect to several of our systems and platforms.
• Ability to present a professional and personable disposition to members and teammates.
• Ability to handle daily routine with minimal supervision.
• Ability to perform a volume of duties while maintaining accuracy, timeliness, and a positive attitude.

Benefits

• Medical, Dental, and 401(k) programs for team members.
• Customized volunteer opportunities with our signature partners (Saint Louise House).
• Additional paid time off for volunteer-related activities.
• Undergraduate and graduate tuition benefits for eligible full-time and part-time team members.

Starting Pay & Benefits

This role offers base pay of $22.00 per hour. It also entails the benefits available to all Amplify employees, including a 401(k) with a company match of 100% on the first 5% you contribute.

Location

This remote role is available to candidates living in any of the following states:

• Alabama
• Arizona
• Arkansas
• Colorado
• Connecticut
• Delaware
• Florida
• Georgia
• Idaho
• Illinois
• Indiana
• Iowa
• Kansas
• Kentucky
• Louisiana
• Maine
• Maryland
• Massachusetts
• Michigan
• Minnesota
• Mississippi
• Missouri
• Montana
• Nebraska
• Nevada
• New Hampshire
• New Jersey
• New Mexico
• New York
• North Carolina
• North Dakota
• Ohio
• Oklahoma
• Oregon
• Pennsylvania
• Rhode Island
• South Carolina
• South Dakota
• Tennessee
• Texas
• Utah
• Vermont
• Virginia
• Washington
• West Virginia
• Wisconsin
• Wyoming