Payment Resolution Specialist @Smart Apartment Data
All Others
Salary usd 600 - 650 p..
Remote Location
Employment Type full-time
Posted 6d ago

[Hiring] Payment Resolution Specialist @Smart Apartment Data

6d ago - Smart Apartment Data is hiring a remote Payment Resolution Specialist. πŸ’Έ Salary: usd 600 - 650 per month πŸ“Location: Philippines

Role Description

We’re looking for a confident and persistent Payment Resolution Specialist to follow up with customers on overdue balances and help bring accounts to resolution. This is a phone-focused role for someone who is comfortable having direct conversations about payment. You should be professional and respectful while still being able to ask the right questions, handle objections, and push for clear payment commitments.

  • Make outbound calls to customers regarding overdue balances.
  • Follow up by email when needed and maintain consistent contact until accounts are resolved.
  • Ask direct questions to understand payment delays and objections.
  • Work with customers to secure payment commitments or appropriate payment arrangements.
  • Follow up on missed or delayed payment commitments.
  • Maintain accurate notes, account updates, and next steps.
  • Work toward daily and weekly collections targets and KPIs.

Qualifications

  • 2+ years of hands-on experience in a dedicated collections role, including experience handling U.S./international customer accounts.
  • Experience actively handling overdue or delinquent accounts and making outbound collections calls.
  • Experience securing payment commitments and following up until resolution.
  • Comfortable handling objections and having firm conversations about payment.
  • Strong verbal communication skills with clear, understandable spoken English.
  • Persistent and confident without being rude or aggressive.
  • Able to communicate directly and professionally.
  • Strong follow-through and accountability.
  • Comfortable working with collections targets and performance metrics.

Requirements

  • This Role Is Not a Fit If:
  • Your experience is primarily in Accounts Receivable, Billing, Credit Analysis, or Credit Control, with collections only as a secondary responsibility.
  • Your collections experience has primarily involved clerical, reconciliation, or data-entry work rather than actively managing overdue accounts, making collections calls, and securing payment commitments.

Benefits

  • $600–$650 USD/month, depending on relevant experience.
  • Fully remote.
  • Philippines-based candidates only.
Before You Apply
️
remote Be aware of the location restriction for this remote position: Philippines
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Payment Resolution Specialist @Smart Apartment Data
All Others
Salary usd 600 - 650 p..
Remote Location
Employment Type full-time
Posted 6d ago
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remote Be aware of the location restriction for this remote position: Philippines
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
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Sent Follow-Up βœ“
Interview Scheduled βœ“
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Offer Accepted βœ“
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Application Denied βœ“
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