[Hiring] Payment Posting Account Supervisor @Visualutions, Inc.

Role Description

The Payment Posting Account Supervisor supports assigned customer account payment posting operations by ensuring payments, adjustments, denials, and exceptions are posted accurately, timely, and in compliance with established standards. This role protects cash integrity and downstream A/R reliability by monitoring account execution quality, following through on posting issues, strengthening documentation, and escalating matters that require manager direction.

Qualifications

• Healthcare payment posting, billing, cash applications, or revenue cycle experience with strong accuracy and documentation discipline
• Working knowledge of EOBs, ERAs, payer adjustments, denial codes, unapplied cash, and posting exception workflows
• Ability to identify posting patterns, quality concerns, and workflow barriers that affect assigned account outcomes
• Ability to guide others on systems, workflows, documentation expectations, and escalation protocols without owning performance management responsibilities
• Strong problem-solving skills with the ability to assess risk, use evidence, and recommend next steps
• Clear written and verbal communication skills for documentation, escalation, issue follow-up, and cross-functional coordination

Requirements

• Account lead or account oversight experience in payment posting, billing, A/R, or related revenue cycle functions
• Experience using audit findings, reconciliation results, or quality data to correct errors and reduce recurrence
• Experience with Epic, AthenaOne/Athena Practice, NextGen, or similar billing, practice management, or EHR systems
• FQHC or Community Health Center revenue cycle experience

Key Responsibilities and Expected Performance Outcomes

Key Responsibilities

• Lead daily payment posting execution for assigned customer accounts to meet accuracy, timeliness, compliance, documentation, and issue follow-up standards within assigned scope
• Review posting discrepancies, underpayments, overpayments, denials, unapplied cash, and exceptions to ensure corrective action is completed or escalated when resolution exceeds assigned scope
• Use audit findings, reconciliation issues, and quality trends to identify root causes and reduce recurring errors
• Support payment posting standards, documentation expectations, and problem-resolution practices to promote consistent execution
• Help train new hires and team members on payment posting systems, workflows, documentation expectations, and escalation protocols so they can execute work accurately and consistently
• Monitor operational indicators and surface risks early with clear context, supporting evidence, and recommended next steps
• Partner with adjacent teams to coordinate cross-functional posting issue follow-up while maintaining assigned-account ownership boundaries
• Escalate work-volume concerns, staffing or coverage constraints, systemic risks, or cross-team barriers when resolution requires manager direction or broader action.

Expected Performance Outcomes

• Payment posting is completed accurately, timely, and in alignment with documentation and compliance expectations
• Posting errors, reconciliation issues, unapplied cash, audit findings, and recurring quality concerns decline over time through corrective action, stronger documentation, and prevention
• Operational risks are identified early, communicated clearly, and escalated with evidence and recommended next steps
• Execution remains stable because quality expectations, escalation triggers, and ownership boundaries are clear

Core Competencies

• Critical Thinking: Assesses posting patterns, operational risks, and downstream impact to guide sound decisions and prevent recurrence
• Interpersonal Skills: Communicates standards, issue context, and escalations clearly while maintaining accountability within role boundaries
• Organizing & Planning: Creates visibility into assigned posting work, issue status, work-volume concerns, and follow-through needs without owning task distribution or staffing decisions
• Production: Supports consistent posting completion by monitoring execution quality, surfacing barriers, and promoting standards
• Dependability: Follows through on commitments, communicates risks early, and maintains reliable ownership of assigned outcomes
• Coaching: Provides process guidance, supports posting standards, encourages input and cooperation, and promotes consistent execution
• Project Management: Coordinates corrective actions, tracks issue closure, and ensures recurring problems are addressed through structured follow-through
• Quality Focus: Uses audit, reconciliation, and quality signals to improve accuracy, documentation, and long-term posting reliability