[Hiring] Payment Poster Specialist @Shady Grove Fertility

Role Description

We have an immediate opening for a Payment Poster Specialist to join our remote team at US Fertility .

• Schedule: Monday through Friday from 8:00 AM to 5:00 PM Eastern Time, with occasional weekends
• Compensation: $23.00 to $25.00 per hour (commensurate with experience)

This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day.

In this role, the Payment Poster Specialist will:

• Process and post insurance, patient, collection, and miscellaneous payments accurately and within established turnaround times.
• Manage ERA/EFT enrollment, monitor enrollment status, and maintain electronic payment processing for assigned practices.
• Download, review, and reconcile electronic remittance advice (ERA), explanation of benefits (EOBs), and payment files from clearinghouses and payer portals.
• Research and resolve payment discrepancies, denials, recoupments, overpayments, and other account variances.
• Contact insurance carriers to obtain missing EOBs, verify payment information, and resolve payment-related issues.
• Reconcile daily payment activity to bank deposits and ensure the accuracy of financial transactions.
• Review and update patient accounts by applying payments, denials, deductibles, and contractual adjustments in accordance with payer contracts and company guidelines.
• Create and maintain payer portal access and ensure all payment-related documentation is organized and scanned promptly.
• Meet departmental productivity and accuracy benchmarks while maintaining confidentiality and delivering exceptional customer service.
• Cross-train in payment posting functions and provide backup support to ensure timely month-end close and departmental operations.

Qualifications

• Associate degree in accounting, business, healthcare or medical billing certificate. High School Diploma acceptable with 3+ years of medical billing hands-on experience.
• Minimum 1-year specialized experience with medical billing certificate, or minimum 3 years’ experience without billing certificate.
• Ability to access, input, and retrieve information from a computer. Medical software program experience required.
• Knowledge of office procedures and office machines (i.e. computer, fax, copier, etc.).
• Proficiency in a variety of computer software applications in word processing, spreadsheets, database, and presentation software (MSWord, Excel, PowerPoint, OneNote, Office 365).
• Ability to demonstrate good judgment.
• Ability to communicate accurately and concisely.
• Ability to remain calm and poised under stress.
• Must have a high level of interpersonal skills to handle sensitive and confidential situations.

Benefits

• Medical, dental, and vision insurance (Full-Time Employees)
• 401(k) with company match (Full-Time and Part-Time Employees)
• Tuition assistance and professional development support (Full-Time Employees)
• Performance-based bonus opportunities (All Employees)
• Generous paid time off, paid holidays, and paid parental leave (Full-Time Employees)
• Life and disability benefits (Full-Time Employees)
• Fertility Discount Program (Full-Time Employees)
• Employee wellness and recognition programs (All Employees)

Company Description

US Fertility is committed to equitable and inclusive hiring practices that ensure our clinical and operational teams reflect and support the diverse communities and patients we serve.

• We believe that a diverse workforce is essential to fulfilling our mission of expanding patient access to the highest standards of fertility care.
• We are equally committed to developing individual strengths, promoting from within, and supporting long-term career growth.

This is a moment of growth, innovation, and impact. Take the next step in your career with US Fertility—and help shape the future of fertility care.