[Hiring] Payment Integrations & Technical QA Manager @CXM

Role Description

We are looking for a Payment Integration Manager who will own payment integrations end to end: from the technical call with a provider through to stable production. You will also be the first line on every payment incident, and the person who decides whether a new integration is ready to go live. This is a technical operations role rather than a coordination one.

• Running the full onboarding cycle for new payment providers: first technical call, credentials and sandbox access, configuration, test design, UAT, production launch and post-release stabilisation.
• Owning first-line response for payment incidents, including failed and stuck transactions, unconfirmed payments and method-level anomalies, and driving them to resolution rather than passing them on.
• Defining the acceptance standard for new integrations and holding the go or no-go decision before launch.
• Reading provider API documentation and turning it into implementation-ready specifications for engineering, including edge cases, failure paths and confirmation model behaviour.
• Running hands-on verification: manual checkout testing on mobile and desktop, callback verification through Postman, and SQL queries against transaction data.
• Maintaining the catalogue of payment methods and providers: what each supports, which integration types are available, what has been tested and where known failure modes sit.
• Building the first capability inventory of all live methods and providers.
• Producing a 90-day breakdown of deposit attempts by outcome: completed, declined by the provider, abandoned by the user, abandoned at redirect, and completed but never confirmed back to us.

Qualifications

• 4+ years in payments, PSP integrations or fintech platforms, with hands-on ownership of integrations rather than tracking them.
• Basic knowledge using AI tooling in daily work.
• Working knowledge of APIs, webhooks and asynchronous payment status, plus an understanding of confirmation models, callback mechanics, redirect flows and common failure modes.
• The ability to read a provider API specification and identify what is missing from it.
• Postman or equivalent for API testing, and structured checkout testing across mobile and desktop.
• Experience diagnosing a live payment incident from logs and API responses, separating provider-side causes from platform-side causes, and explaining the finding to both a provider contact and an engineer.
• The ability to turn ambiguous provider documentation and undocumented knowledge into specifications and catalogues that engineering can act on.
• Composure during incidents, and clear communication with the team and stakeholders.
• English and Russian at working level. Both are in daily use.

Requirements

• Experience with APM and local rails in Asia, Africa or LATAM rather than cards alone.
• Experience with bank transfer rails, virtual accounts, QR-based methods, mobile money etc.
• Background in brokerage, crypto payments, orchestration or another high-volume payments environment; on the provider side, at a PSP, gateway or payment company.
• Active use of AI tooling in daily work.
• Ability to work independently and make decisions without constant oversight.
• Proactive mindset: willingness to propose improvements, fixes, new approaches.

What the first year looks like

• In the first months you take over incident first line, build the method and provider catalogue from documentation, existing knowledge and direct querying, and produce the deposit attempt analysis.
• By mid-year you have defined the integration acceptance standard and applied it to a live provider onboarding from start to production.
• In the second half the catalogue is current, the gate is running, and incidents reach you for decisions rather than for explanations. As the team grows, a Systems Analyst takes over formal verification while the acceptance gate stays with you.

Recruitment process

• HR interview, covering background, motivation and fit.
• Technical interview on payment integration knowledge, tooling and hands-on experience, including incident diagnosis.
• Product and problem-solving interview, covering integration decisions and prioritisation.
• Final interview with senior stakeholders.

Benefits

• Fixed monthly compensation of [depending on experience].
• Fully remote work within GMT to GMT+4, with no relocation required.
• End-to-end ownership of a provider from first call to production, and the go or no-go decision on every integration.
• Scope that grows with the business: cards, alternative payment methods, a card programme and new entities.
• Corporate AI tooling as part of the working process.