[Hiring] Payer Enrollment Supervisor @Lyra Health

Role Description

Lyra is seeking a detail-oriented and strategic Payer Enrollment Supervisor who thrives in a fast-paced, compliance-driven environment and takes ownership of payer enrollment operations, provider participation, and enrollment program integrity. This role will lead and oversee payer enrollment activities with a strong focus on accuracy, timeliness, payer requirements, and maintaining continuous provider participation across contracted networks.

The Payer Enrollment Supervisor will be responsible for overseeing the full payer enrollment lifecycle, including:

• Initial enrollments
• Revalidations
• Re-credentialing-related enrollment activities
• Demographic updates
• Roster submissions
• Payer maintenance

This individual will drive scalable processes, ensure enrollment readiness, and proactively identify and resolve issues that could impact provider participation or revenue cycle operations.

Balancing operational execution with program development, this role will supervise and support payer enrollment staff, serve as a subject matter expert on commercial payer enrollment requirements, and act as a key liaison between various departments to ensure providers are enrolled, active, and revenue-ready.

Responsibilities

• Oversee the end-to-end payer enrollment and maintenance lifecycle for individual and group providers.
• Supervise, coach, and support payer enrollment staff through workload oversight, training, performance management, and quality review.
• Serve as a subject matter expert on commercial payer enrollment requirements and participation standards.
• Oversee ongoing CAQH profile maintenance, including provider demographics and supporting documentation.
• Monitor enrollment applications, payer statuses, rosters, and effective dates to proactively identify delays and discrepancies.
• Communicate directly with commercial payers to clarify requirements and resolve enrollment issues.
• Collaborate cross-functionally with various teams to ensure alignment across provider data and billing readiness.
• Maintain accurate and complete enrollment records and documentation across enrollment and provider data systems.
• Develop, implement, and continuously improve payer enrollment policies, procedures, workflows, and controls.
• Track and report enrollment metrics, turnaround times, application statuses, and other key performance indicators.
• Lead process improvement and automation initiatives to enhance the provider and internal stakeholder experience.
• Stay current on payer requirements, CAQH processes, state and federal regulations, and industry best practices.

Qualifications

• Bachelor’s degree preferred (or equivalent work experience).
• 4+ years of payer enrollment experience in a healthcare organization.
• 2+ years of experience in a lead or supervisory role preferred.
• Proven ability to coach, manage accountability, and lead a team.
• Deep working knowledge of commercial payer enrollment processes and platforms.
• Strong understanding of how credentialing, contracting, enrollment, and revenue cycle operations interconnect.
• Highly detail-oriented self-starter who manages competing deadlines.
• Exceptional analytical, organizational, and interpersonal skills.

Requirements

• $76,000 - $115,500 a year.
• Annual salary is only one part of an employee’s total compensation package.

Benefits

• Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances).
• Lyra for Lyrians; coaching and therapy services.
• Equity in the company through discretionary restricted stock units.
• Competitive time off with pay policies including vacation, sick days, and company holidays.
• Paid parental leave.
• 401K with up to 3% matching.
• Monthly tech allowance.
• Well-being perks and activities, surprise swag, regular community celebration…and more!