[Hiring] Patient Strategy and Experience Lead @argenx

Role Description

As the Patient Strategy and Experience Lead of argenx US, you will play a critical leadership role to achieve our company’s mission of transforming the lives of patients living with severe autoimmune diseases. You will be responsible for delivering integrated, personalized, and an overall excellent end-to-end patient experience, driving towards transformative, innovative, holistic patient impact all the way from appropriate diagnosis, treatment decision, treatment fulfillment to adherence and disease management.

This role will work closely with the Head of HCP Experience, Head of Access and Head of Commercial Operations, as well as the Pipeline teams (focused on future indications), to ensure a seamless patient experience. This role will also work closely with BIS (digital strategy) and with CMC in a global capacity to ensure argenx delivers cutting edge delivery and routes of administration.

The role will also serve as coach to one of the indication strategy teams. This will be a remote role with the ability to travel to Boston a minimum of one week per month and ad hoc commitments or meetings as needed.

Roles and Responsibilities:

• Drive the development and execution for the comprehensive patient engagement strategy for marketed indications of VYVGART to achieve customer success.
• Responsible for the delivery of end-to-end personalized patient journeys that contribute to an integrated and excellent experience for all patients.
• Ensure patient centricity in all our stakeholder strategies and execution.
• Engaging with and listening to the voice of the patient to ensure integration into our patient journey and solutions.
• Accountable for the performance of argenx US measured by transformative, innovative, holistic patient impact across the entire patient journey.
• Ensure appropriate guardrails are in place between stakeholder communities and maintain appropriate, distinct responsibilities.
• Co-create end-to-end patient experience, including patient marketing strategy, PSP strategy, US patient advocacy strategy, and Field Clinical Education strategy.
• Create and maintain a single identity of VYVGART to patients through consistent messaging and product positioning.
• Define differentiated digital and omnichannel patient engagement approach.
• Accountable for indication- and TA-level strategy and performance of VYVGART as the Coach for the Indication Strategy Team.
• Ensure appropriate resourcing for patient engagement by working together with other US LT members.
• Ensure robust execution of strategy and seamless coordination across indication and TA teams.
• Liaison with CMC as the global commercial representative.
• Lead and inspire a cross-functional Patient Experience community.
• Foster and support strategic partnerships with various stakeholders.
• Define core performance metrics that align with US organizational strategic goals.
• Define strategic vision of the next generation of Digital, Omnichannel and other innovative capabilities.
• Champion deployment of new capabilities and ways of working within Patient Experience teams.
• Attract, coach, develop and retain a wide range of customer-facing and non-customer facing roles.

Qualifications

• Extensive experience of Commercial and Medical Affairs customer engagement strategy and execution, preferably in rare disease.
• In-depth knowledge of patient journeys and needs, funnel-based customer insights and engagement approach.
• Extensive experience in product launch, preferably in rare diseases.
• Distinctive strategic thinking, problem-solving and analytical skills.
• Experience in managing strategic partnerships and relationships with national and regional stakeholders.
• Strong leadership presence and interpersonal skills.
• Customer-centric mindset and successful track record of effective engagement.
• Ability to build relationships with stakeholders across different teams and communities.
• Strategic vision to continuously drive innovation and elevate patient experience.
• Familiarity with best-in-class digital, omnichannel, agile content creation and review.
• Fluency in data-driven decision making and ability to translate data & analytics insights into strategic implications.

Requirements

• Seasoned Commercial and/or Medical leader in biotech or pharmaceutical industry with a minimum of 10 years of senior leadership experience.
• Track record of effectively and compliantly leading fast-scaling, cross-functional teams.
• BA/BS degree, and/or advanced degree in a relevant field (MBA, PhD, etc.) preferred.
• Flexible to travel based on business needs.

Benefits

• Comprehensive benefits package, including but not limited to retirement savings plans, health benefits, and other benefits.