[Hiring] Patient Experience Representative @PocketHealth

Role Description

As part of the PocketHealth team, you will enable hospitals and clinics across North America — and more importantly, empower over 2 million patients — to discover a better healthcare experience.

PocketHealth is a patient-centric platform that enables hospitals and clinics across North America to share imaging records digitally with patients, instantly and securely. Through our platform, we enable patients to be active and engaged participants in their own care, and take control of their care journey.

This position is ideal for someone who wants to grow into a leadership role over time and take on new challenges as PocketHealth grows globally.

• Provide timely technical support, guidance around appropriate use, and general platform education to patients via email and over the phone.
• Use feedback gathered from patients and providers to help Management and Engineering teams shape the future of the PocketHealth platform.

Qualifications

• Ability to work Monday to Friday, 12pm-8pm EST
• Excellent communication skills in English (verbal and written)
• Minimum of 2-3 years in a customer service role with communication over phone and email (mandatory)
• Outstanding organizational skills and an ability to juggle multiple tasks
• Experience with or passion for healthcare would be an asset, but is not required
• Technical Support experience considered an asset

Requirements

• Resourceful, flexible, hold yourself accountable and persevere in the face of obstacles
• Hardworking and eagerly embrace the challenge of solving problems
• Empathetic and enjoy teaching people at all levels of technical proficiency
• A standout teammate – someone who believes in working with their team to achieve shared goals
• Communication skills in Spanish or French (verbal and written) - not required, but would be an asset

Benefits

• Competitive salaries and benefits (including stock options for every employee!)
• Four weeks of paid time off
• Unlimited paid wellness days
• Extended mental health coverage
• 16 weeks of parental leave top-up