[Hiring] Partner Solutions Engineer @Phrase

Role Description

Partner Solutions Engineer is a new role in Solutions Engineering, built to help agencies make AI useful in their clients' global content workflows. You will lead the solutions side of partner-led deals from the first conversation to close, working alongside Partnerships, who lead on commercials. The people you meet are production and technology teams in agencies, language service providers and martech and AI platforms, who work in content operations and want answers quickly. You will report to the VP, Solutions Engineering, and work exclusively on partner-led deals, helping to shape how the role works as it grows.

This is a global role: we would ideally like you based in the UK or Western Europe and working on UK time, but we are flexible for the right person.

What you'll be responsible for:

• Lead the solutions side of partner-led opportunities from first conversation to close, while Partnerships leads on commercials.
• Find the business problem a partner and their client are trying to solve before showing the product, explain where Phrase fits and be clear about trade-offs.
• Turn Phrase's technical detail into a clear value case that a senior marketer would buy and an agency would pitch.
• Run demos and hands-on co-innovation sessions with partners using Phrase integrations across CMSs and DXPs, CRM and marketing platforms, creative tools and developer tools.
• Show how Phrase works inside AI assistants and agentic workflows through the Phrase MCP Server and Phrase Atlas, and help partners build on Phrase through our APIs.
• Work with Product to co-design differentiated integrations with partners, and bring what you hear from agencies and platforms into the roadmap so those integrations are adopted, stay in use and drive revenue.
• Run workshops that take a partner team from no knowledge of Phrase to confident in a single session, at partner offices, our events and theirs.
• Build working relationships with production, technology and practice leads inside partner organisations.
• Work alongside Solutions Engineering, Forward Deployed Engineering and Product, and bring them in early for deep technical or build work.
• Share what you learn from partners with Product and Partnerships so that our integrations and partner programme keep improving.
• Present the whole Phrase Language Intelligence Platform: projects, vendors and workflows in Phrase TMS with Phrase Orchestrator automating the steps in between; brand terms and tone of voice across markets; developer access through our APIs, Phrase Strings and the Phrase MCP Server; and transcription, subtitling and dubbing in Phrase Studio.

Qualifications

• At least three years in solutions consulting, solutions engineering or similar pre-sales in martech (CMS, DXP, marketing automation or content platform), or leading technology conversations at an agency.
• Deep experience in at least one CMS, DXP, content or marketing platform, and the ability to map a client's stack and explain the choices to agency and marketing teams.
• High emotional intelligence and conversational skill, so that one-to-one and group meetings feel fluid with you in them, and the habit of asking great questions and reading the room as the conversation moves.
• The ability to walk into an agency meeting with little or no customer context and still make it a great conversation, as ambiguity and last-minute briefings are normal in this work.
• The ability to lead a room: whiteboard a session, ask good questions about the business problem, and frame technical detail as outcomes a senior marketer cares about.
• Confidence running live demos and adapting them to the people in the room.
• An understanding of how agencies and holding companies staff, sell and deliver work for their clients, and how generative AI is changing that work.
• Working knowledge of APIs and webhooks, the ability to sketch a workable integration and explain the trade-offs to non-technical people, and an understanding of where AI agents and MCP fit.
• Clear, friendly written and spoken English.
• Willingness to travel up to 25% of the time for partner meetings and events, sometimes across time zones.
• Experience in localisation, transcreation or language technology (desirable).
• Experience at a headless CMS or content platform, in an agency technology role, or at or closely with a holding company's production arm, a systems integrator or a language service provider (desirable).
• Hands-on experience with an MCP client or with building on LLM APIs (desirable).
• A second language, or experience speaking at events or running training sessions (desirable).

Benefits

• Work experience in a successful and growing global SaaS company.
• Be part of an international team in Europe, APAC, and the Americas.
• Expert colleagues in their field who are determined to build the best localization platform on the market, creating a world where language never limits opportunity.
• An agile work environment, where it is encouraged to take smart risks.
• Take part in a culture full of trust, support and loyalty, where respectful and open feedback is valued, and diversity is fully embraced.
• A positive, open-minded, and innovative atmosphere.
• Support in your professional development and personal career goals.

Company Description

Phrase is committed to ensuring equal pay for equal work and work of equal value between women and men. Our aim is that our workforce will be truly representative of all sections of society and that each worker feels respected and able to give their best. The job requirements and salary range for this job have been established through a gender-neutral job evaluation and classification process. This process objectively assesses the skills, responsibility, effort and working conditions required for each job. This systematic approach ensures fair pay regardless of who performs the work. We welcome applications from all qualified candidates regardless of their sex, race or ethnicity, disability, religion/belief, sexual orientation, gender identity or age. We value and welcome different perspectives, experiences and backgrounds as we believe that these differences make our team even stronger on our mission of opening the door to global business by giving everybody access to the content they need in the language they speak.