[Hiring] Partner Relationship Manager @Elavon, Inc.

Role Description

This role requires an independent and confident person who will be responsible for the following tasks:

• Management and delivery of commercial initiatives and in-year financial performance goals for one of our largest existing channels.
• Support Elavon’s wider European Banking and FI strategy, providing input and expertise from a UK market perspective to help develop, manage and grow existing bank partnerships.
• Shared ownership of governance routines between Elavon and Bank Partner, with ongoing governance routines documented and meeting minutes captured accordingly.
• Drive through the transformational changes required across the channel leveraging the support of both a significant resource & financial investment in functional capabilities.
• Oversight of prioritization and commercialization of functional and technological deliverables, provided by other departments that support the new partnership.
• Management of bi-annual customer feedback and proposition benchmarking processes, with responsibility for consolidating this information into succinct reports for internal stakeholders and external Bank Partner stakeholders.
• Ensure project/action plans are in place from inception through to final delivery, holding action owners across both organizations to account all the way through the process.
• Work in Partnership with shared-service colleagues (including Sales, Product, Marketing, Operations) within the organization to ensure propositions and strategies are fit for purpose, feasible and executed on time.
• Contribute to the development of the Business’ Short and Medium Term Plans to ensure timely delivery of plans in line with the deadlines of the planning cycle.
• Role will have exposure and shared accountability for supporting core growth areas including New Business, Relationship Management, Back Book Strategy, and Digital & Partner Strategy.
• Be a key face of the UK business in the Bank Partner channel ensuring strong relationships with key stakeholders to drive strategic growth.

Qualifications

• 5 years+ experience of working in UK Financial Services sector essential.
• Excellent knowledge of the UK Payments, Banking and the UK market.
• Experience delivering successful end-to-end revenue growth programs or campaigns, from concept to execution to reporting and optimization.
• Proven ability to personally deliver large scale initiatives with high levels of complexity and ambiguity.
• Strong eye for detail; ability to spot and demonstrate trends to senior stakeholders alongside recommended course of action.
• Excellent communication and interpersonal skills – both oral and written – with clear ability to convey potentially complex information in a manner that is appropriate for the audience.
• Ability to work within fast moving, complex and dynamic environment.
• Track record in delivering projects / commercial initiatives.
• A willingness to accept change and the ability to maintain effectiveness in a changing environment with ability to “see the bigger picture.”
• Excellent time management skills.

Requirements

• Strong propensity to the use of logic and recognized skills in:
• Strong Planning & organizing skills.
• Highly collaborative and understanding of different business function needs.
• Problem solving.
• Customer focused output.
• Customer and commercial driven decision making.
• Ability to work with all levels of the business, with a core focus on Senior Management across Elavon and Bank Partner’s UK market.
• Highly self-motivated with plenty of initiative.
• Blend of persistence, commitment, passion and optimism.
• Flexible, proactive and quick to learn.
• High level of attention to detail.
• Readiness to travel to support meetings, at any of the Elavon’s EU or Bank Partner’s UK business locations.

Benefits

• Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.
• Performance-based incentives for eligible employees, awarded through transparent, objective criteria that recognize both individual and company performance.
• Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness.
• Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.
• Employee recognition programs that celebrate achievements and milestones for all.

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Closing Date

Posting may be closed earlier due to high volume of applicants. We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.