[Hiring] Partner Operations & AI Automation Manager @Acquia

Role Description

The Partner Operations & AI Automation Manager will play a pivotal role in driving operational excellence and partner program management. This role requires a strategic thinker with a strong understanding of business processes, cross-functional collaboration, and a proven track record of delivering results in a fast-paced scale-up environment. The ideal candidate combines strong analytical and process improvement instincts with the technical ability to design, build, and deploy AI-powered workflows, and can clearly articulate problems, requirements, and solutions to both technical and non-technical stakeholders.

Responsibilities

• Operations & Process Improvement
  • Identify bottlenecks in partner-facing and internal processes; design, document, and implement improvements end-to-end.
  • Own the mapping of partner operations processes, lead process improvement projects, and measure impact against efficiency and margin targets.
  • Proactively identify opportunities to reduce COGS spend, improve cost traceability, and support contract negotiations with relevant data.
  • Own the end-to-end partner journey, mapping touchpoints, removing system friction, and optimizing tools to drive partner satisfaction and engagement.
• AI Automation & Agent Development
  • Design, build, and deploy AI agents and automated workflows that reduce manual effort across partner operations processes.
  • Apply AI tooling (including but not limited to Claude, Gemini, and automation platforms) to high-impact, high-frequency operational tasks, with clear frameworks for prioritization, testing, and iteration.
  • Own the implementation of AI/automation frameworks across OEM operations, Partner Journey, and the Partner Portal.
  • Understand and apply AI grounding, prompt design, and output validation to ensure accuracy and reliability of deployed agents.
• Systems Ownership & Technical Fluency
  • Own the maintenance, configuration, and optimization of partner operations tools and systems, including Salesforce, Jira, the Partner Portal, Crossbeam, and related platforms.
  • Serve as a key contributor in the selection, deployment, and upkeep of tools — including leading evaluation frameworks for new platforms (e.g., Partner Portal rebuild on Drupal PaaS).
  • Leverage Salesforce and Jira at a hands-on level: build reports and dashboards, manage workflow logic, and reconcile data across systems to surface actionable insights.
  • Pull, clean, and analyze data from multiple systems to answer business questions and support partner program decision-making.
• Project Management & Cross-Functional Leadership
  • Lead project planning and execution for high-visibility initiatives including the Partner Portal rebuild, AI/automation rollouts, and partner program enhancements.
  • Own project scopes, timelines, and accountability tracking across cross-functional stakeholders — ensuring progress without stalling as priorities shift.
  • Partner with the Channel, Salesforce, and Engineering teams to clearly articulate operational needs, requirements, and proposed solutions.
  • Serve as the primary point of contact for partner operations tools, managing partner requests and leading partner-facing communications.
  • Foster a collaborative, knowledge-sharing culture across the team.

Qualifications

• Hands-on experience building and deploying AI agents or automated workflows — not just using AI tools, but designing and implementing them.
• Deep working knowledge of Salesforce: reports, dashboards, workflow rules, data objects, and cross-system reconciliation.
• Strong organizational and time management skills.
• Desire and interest in working in a high-volume office atmosphere.
• Ability to multitask and quickly shift focus.
• Thrive in ambiguous, fast-paced environments by independently navigating unstructured data, defining new processes, and adapting to shifting business priorities.
• Ability to complete multi-step tasks with a high-level of accuracy.
• Excellent teamwork, interpersonal, communication, and customer service skills.
• Strong work ethic.

Desired Experience

• 5+ years working in Business systems management, Sales operations, Process Improvement, Partner Management.
• Proficiency in Jira for project and issue tracking, including workflow configuration and cross-team coordination.
• Familiarity with Drupal or Drupal PaaS is a strong plus, particularly for candidates who will be contributing to Partner Portal scoping and implementation.
• AI-first driven mindset.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong working knowledge of Google Suite.
• Strong working knowledge of Salesforce.
• Experience with process improvement initiatives.
• Experience working with enterprise BI/reporting software such as Domo is a plus.