[Hiring] Part-Time Life/Health Administrative Assistant @SIG Insurance Services, LLC Corporate Headquarters

Role Description

We are looking for a part-time, remote, Life & Health Assistant to provide administrative support to our Life & Health Department Manager.

The purpose of this role is to provide administrative and operational support across all areas of SIG Life & Health insurance practice while developing the knowledge and skills necessary to independently assist with client service, case management, and ongoing account maintenance.

Scope of Responsibilities – Executive Assistant / Insurance Operations Support

• Group Medical Insurance
  • Develop a thorough understanding of group medical insurance carriers, products, and underwriting requirements.
  • Provide administrative support throughout the implementation of new group medical plans.
  • Obtain outstanding information requested by carrier representatives to ensure timely case installation.
  • Provide ongoing service support to employer groups after implementation, including:
    • Assisting with ID card requests
    • Processing employee additions and terminations
    • Resolving billing issues
    • Coordinating with carriers on eligibility and administrative matters
    • Responding to client service requests as they arise
• Group Ancillary Benefits
  • Learn ancillary insurance products and carrier offerings, including dental, vision, life, disability income (DI), and other voluntary benefits.
  • Assist with preparing quotes and implementing ancillary benefit plans for employer groups.
  • Coordinate with carriers to ensure accurate and timely case processing.
• Group Renewals
  • Assist with the annual renewal process for my Small Group Insurance (SIG) book of business.
  • Gather renewal information and assist with marketing renewal opportunities.
  • Coordinate renewal presentations and schedule meetings with employer groups.
  • Track renewal deadlines and ensure all necessary documentation is completed on time.
• Individual Life Insurance & Long-Term Care (LTC)
  • Become knowledgeable about our life insurance carriers, products, and General Agencies (GAs).
  • Prepare life insurance and long-term care applications following the sale.
  • Work closely with underwriters throughout the underwriting and approval process.
  • Monitor outstanding requirements and communicate updates to clients as needed.
• Medicare
  • Assist with quoting and completing applications for Blue Cross Blue Shield (BCBS) Medicare Supplement Plan G and other Medicare products as appropriate.
  • Ensure applications are complete and submitted accurately.
  • Assist with follow-up requirements during the enrollment process.
• Calendar & Meeting Management
  • Maintain and organize my calendar.
  • Schedule client meetings, renewal appointments, and carrier calls.
  • Coordinate meeting logistics and appointment reminders.
• Client Service & Office Coverage
  • Serve as a primary point of contact when I am traveling or otherwise unavailable.
  • Ensure clients, prospects, carriers, and business partners receive prompt and professional responses.
  • Triage requests, resolve routine issues independently when appropriate, and communicate urgent matters requiring my attention.
  • Help maintain continuity of service to ensure a high level of client satisfaction.
• Professional Development
  • Continuously expand knowledge of insurance products, carrier procedures, compliance requirements, and agency operations.
  • Develop the skills necessary to provide increasingly independent support across all areas of the business while maintaining exceptional client service standards.

This is a remote position.

Company Description