[Hiring] Outreach Training and Program Manager @Pomelo Care

Role Description

As an Outreach Training and Program Manager, you will partner closely with our existing Training and Program Manager to co-lead the onboarding, ongoing development, and operational infrastructure of our outreach specialists. You will be responsible for supporting team operations by:

• Training new and current hires
• Performance managing new hires during their onboarding period
• Overseeing quality assurance
• Creating knowledge bases within our software systems
• Supporting administrative functions across the team such as verifying eligibility and responding to new patient inquiries
• Flexing into the role of inbound/outbound calling as needed

The ideal candidate will possess excellent organizational skills, deep experience leading training and shadowing sessions, and a collaborative mindset to share leadership responsibilities effectively.

Qualifications

• Experience in training, quality assurance, and performance management, preferably within healthcare or in a call center environment
• Proven track record of leading engaging training sessions, conducting shadowing and coaching sessions
• Strong background in QA call scoring, tracking performance metrics, and managing administrative logistics (eligibility tools, timecards)
• A team-first mentality with the proven ability to partner effectively with a co-manager
• Willingness to “roll up your sleeves” and directly engage with patients
• Earned your Bachelor's degree in education, healthcare, or a related field
• Consistently demonstrate high-quality execution and reliability
• Able to work some evenings and weekends, with a standard schedule of Monday-Friday 8:30am-5pm CT

Requirements

• Experience working in a fast-paced and dynamic startup environment (bonus)
• NBC-HWC certified Health Coach (bonus)
• Fluent in speaking and writing in Spanish (bonus)
• Ability to scope and tackle ambiguous problems (bonus)

Benefits

• The expected salary for this role is $90,000-$115,000
• This role is also eligible for a monthly bonus and equity, giving you an ownership stake in Pomelo’s mission