[Hiring] OSP Controls, Business Systems Analyst @Zayo Group

Role Description

The OSP Controls & Governance team is seeking a skilled and motivated Business Systems Analyst (BSA) to support and enhance our Sitetracker environment, the project management platform used across both Outside Plant (OSP) and Inside Plant (ISP) operations. This role acts as the bridge between business needs and technical solutions, ensuring that Sitetracker and its underlying Salesforce platform are optimized to support the complex requirements of large-scale infrastructure projects.

• Analyze business processes, gather requirements, and design solutions that drive efficiency, consistency, and governance.
• Work closely with project managers, stakeholders, and technical teams to ensure system configurations, integrations, and workflows meet operational needs and align with governance standards.
• Directly influence how OSP and ISP projects are planned, managed, and delivered.
• Align Sitetracker functionality with business processes to drive efficiency, improve data accuracy, and enable better decision-making across the organization.
• Enhance the reliability and scalability of project delivery, supporting both operational teams and executive leadership.
• Operate independently on key initiatives while collaborating closely with project managers, governance leaders, and technical teams.

Qualifications

• Proven experience as a Business Systems Analyst or similar role, with a focus on Salesforce-based platforms.
• Hands-on experience in Salesforce configuration, workflows, and reporting (required).
• Experience with Sitetracker strongly preferred.
• Strong analytical and problem-solving skills, with the ability to translate complex business needs into technical solutions.
• Excellent communication skills with the ability to work effectively across business and technical teams.
• Familiarity with project management concepts and telecom/infrastructure operations a plus.
• Bachelor’s degree in Business, Information Systems, Computer Science, or related field (or equivalent practical experience).

Requirements

• Strong communication and collaboration skills with the ability to own an intended result, and communicate in and across teams.
• Excellent organizational and multitasking abilities, with strong attention to detail in managing day-to-day tasks and execution.
• Proactive problem-solver who tackles challenges head-on, thrives in ambiguity, and confidently drives progress in uncertain areas with moderate supervision and guidance.
• Strong knowledge of MS Office (Excel, Word, etc.) and Google Suite products.
• Travel as required (Less than 10% estimated) for critical meetings.
• Approved to work in the United States.

Benefits

• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Generous paid time off policy including paid parental leave