[Hiring] Order Management Lead @Addiction Pet Foods

Role Description

The Order Management Lead is a hands-on role responsible for end-to-end customer order processing in SAP, including export orders, while also improving and automating Order Management processes. The role is equally focused on operational execution (50%) and process improvement, automation, and practical use of AI tools (50%).

Key Responsibilities

• Order Management & Export - 50%:
  • Process and manage customer orders end-to-end in SAP.
  • Review order details, pricing, inventory, delivery, and shipping requirements.
  • Coordinate with Sales, Supply Chain, Warehouse, Finance, and other teams to ensure timely fulfilment.
  • Manage export orders, including shipping documentation and coordination with freight forwarders/logistics providers.
  • Monitor orders and shipments and resolve delays, discrepancies, and other issues.
  • Maintain accurate SAP records and order documentation.
• Process Improvement, Automation & AI - 50%:
  • Review and map existing Order Management processes.
  • Identify manual, repetitive, inefficient, or error-prone activities.
  • Improve and automate workflows to reduce manual work, errors, and processing time.
  • Use AI tools and automation technologies for order checking, document processing, reporting, data extraction, exception management, and other practical applications.
  • Develop, test, and implement improved workflows with appropriate controls.
  • Document new processes and SOPs and measure improvements achieved.

Key Performance Indicators

• Order processing accuracy and timeliness
• On-time fulfilment
• Export documentation accuracy
• Order issue resolution
• Reduction in manual processing and errors
• Process improvements and automations implemented
• Processing time/productivity improvements

Qualifications

• Bachelor's degree in Business, Supply Chain, Logistics, Operations, or related field.
• 5+ years of relevant Order Management, Supply Chain, Customer Service, or Logistics experience.
• Strong hands-on SAP order processing experience.
• Hands-on export order and international shipping experience.
• Experience with export/shipping documentation and freight forwarder coordination.
• Demonstrated process improvement experience.
• Practical working knowledge and use of AI tools for business processes.
• Strong Excel, analytical, and problem-solving skills.
• Strong attention to detail and stakeholder-management skills.

Strong Advantage

• SAP Business One / SAP HANA experience.
• Manufacturing, FMCG, food, pet food, or consumer-goods experience.
• Power Automate, Power Query, Power BI, workflow automation, or similar tools.
• Experience automating Order Management or Supply Chain processes.

Role Success

The successful candidate must be comfortable personally processing orders and managing exports, while also taking ownership of improving how the function works. Success means maintaining accurate and timely order execution while reducing manual work through better processes, automation, and practical use of AI tools.