[Hiring] Order Management Coordinator @Msccn

Role Description

Fulfill routine orders of blood products, provide good customer service and ensure successful and economic shipment of orders to provide a positive customer experience and ensure products are delivered on time and in budget. Provide support, development and/or leadership guidance to all volunteers.

Pay Rate: Starting rate $17.00-18.00 per hour (possibly more for areas with a higher cost of living)

Schedule:

• Full time, remote position
• 3rd shift - 12:00 am to 8:30 am Eastern time, 5 days per week (must be willing to work weekends)
• Must be open to working some holidays

Training: Must have the ability to work a flexible schedule for the first 4-6 weeks of training.

Key Responsibilities:

• Receive and fulfill routine orders for a variety of blood and pharmaceutical products and transfusion-related supplies.
• Work with and maintain data, tools or computer programs to facilitate management and monitoring of product and service information.
• Rotate inventory of primary and remote facilities to ensure adequate supplies of products for the needs of customers.
• Provide customer service to clients by proactively communicating with hospital customers to provide regular product/service information and making follow-up calls if product needs cannot be met as expected.
• Determine most economical method of transportation for hospital shipments and investigate and resolve hospital shipment problems.
• Receive and investigate customer concerns and complete customer concerns documentation accurately and on time.
• Assist hospital personnel with inventory alternatives when requested products are unavailable within established guidelines and procedures.

#LI-Remote

Qualifications

• High School or equivalent required.
• Minimum one year related experience or equivalent combination of education and related experience required.
• Progressive experience in a dynamic, multi-task operational environment preferred.
• Experience in blood or pharmaceutical inventory management/hospital customer relations/logistics is preferred.

Requirements

• Excellent oral and written communication skills.
• Outstanding interpersonal skills in dealing with all levels of customers and staff (paid and volunteer).
• Must have excellent organizational skills, be able to handle multiple priorities effectively.
• Problem solving and analytical skills.
• Working knowledge of computers.
• Some business travel may be required.

Benefits

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition