[Hiring] Oracle CC&B Functional Consultant @Apptad, Inc.

Role Description

We are seeking an experienced Oracle Utilities Customer Care & Billing (CC&B) Functional Lead to support a large-scale data transformation and analytics initiative. The candidate will act as the primary liaison between business stakeholders, Oracle CC&B subject matter experts, data architects, and data modelers.

• Lead requirement gathering workshops, documenting business processes and data requirements.
• Translate utility business needs into logical and physical data model requirements.
• Ensure that enterprise data models accurately represent CC&B business processes, customer data, billing data, financial data, service agreements, premise, and meter data.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or related field.
• 8+ years of experience in Oracle Utilities CC&B.
• 5+ years of experience leading business requirements workshops.
• Strong understanding of utility business processes and meter-to-cash lifecycle.
• Experience working directly with utility clients and business stakeholders.
• Experience supporting enterprise data warehouse, data lake, or analytics initiatives.
• Ability to translate functional requirements into data requirements and data models.
• Strong communication and stakeholder management skills.

Requirements

• Lead discovery sessions and workshops with utility business stakeholders, product owners, operations teams, billing teams, customer service teams, and IT stakeholders.
• Elicit, analyze, and document business requirements related to customer care, billing, collections, payments, meter-to-cash, service orders, and regulatory reporting.
• Facilitate cross-functional workshops to align business objectives with data and analytics requirements.
• Act as the trusted advisor and Oracle CC&B SME for customer and client stakeholders.
• Manage requirement traceability and ensure alignment between business needs and delivered data solutions.
• Provide deep functional expertise across Oracle CC&B modules including:
• Customer Information
• Account Management
• Service Agreements
• Billing & Rating
• Payments
• Collections
• Premise & Service Points
• Financial Transactions
• Meter-to-Cash processes
• Analyze CC&B data structures and business processes.
• Identify key business entities, relationships, and data dependencies within CC&B.
• Create and maintain:
• Business Requirement Documents (BRDs)
• Functional Requirement Documents (FRDs)
• User Stories
• Process Flows
• Business Glossaries
• Data Mapping Specifications
• Support testing, UAT, and business stakeholder sign-off.

Benefits

• Competitive pay rate of $60 - $65/hr on W2.
• Remote work opportunity.