[Hiring] Options Counselor @Senior Services of Southeastern Virginia

Role Description

The Veterans Directed Care (VDC) Options Counselor provides person-centered guidance and support to veterans and their caregivers as they make informed decisions about home-based care. The role involves assessing needs, identifying services and resources, developing individualized care and spending plans, and providing ongoing support to participants and caregivers. The VDC Options Counselor reports to the VDC Program Manager.

Qualifications

• Bachelor’s degree in social work, human services, or a related field, or at least two years of experience providing community-based services to older adults, people with disabilities, or veterans.
• Knowledge of aging, disability, veteran, consumer-directed, Medicaid, Medicare, or other benefit systems is preferred.
• Strong ability to research and connect individuals with community resources and services.
• Excellent listening, interviewing, assessment, communication, and relationship-building skills.
• Ability to empower and guide veterans and caregivers while maintaining a person-centered approach.
• Strong organizational and time-management skills.
• Ability to work independently, exercise sound professional judgment, and manage changing priorities.
• Proficiency with Microsoft Office, particularly Excel, and web-based software systems.
• Ability to maintain strict confidentiality and comply with HIPAA and applicable ethical standards.
• Comfortable working remotely while maintaining productivity, communication, and accountability.
• Comfortable traveling independently and conducting regular in-person visits in the field.

Requirements

• Travel includes visits to veterans’ homes and community locations.
• Must be comfortable working independently while balancing remote responsibilities with frequent field visits.
• Valid driver’s license.
• Reliable personal vehicle and current auto insurance.
• Good driving record.
• Ability to pass an acceptable criminal background check.

Company Description