[Hiring] Operations Virtual Assistant @Sporticulture

Role Description

This role supports both the Dropship Operations team and the Wholesale team. The Operations VA will be cross-trained in all dropship duties, while also supporting wholesale vendor compliance, documentation, routing, and labeling.

Key Responsibilities

• Dropship Responsibilities
  • Full cross-training across all EDI partners
  • Provide processing coverage during peak seasons (Q4)
  • Assist with partner onboarding and expansions
  • Support exception handling and account maintenance
  • Maintain consistent documentation
• Wholesale Compliance
  • Vendor Compliance
    • Maintain standardized compliance checklists
    • Ensure routing, labeling, and documentation requirements are met
    • Provide warehouse team with clear instructions
• Documentation & Labeling
  • Create compliant carton labels
  • Prepare custom packing slips & supplementary paperwork
  • Upload freight documents into customer portals
  • Process EDI transactions for wholesale customers
• Process Standardization
  • Maintain and organize compliance documentation
  • Build structured workflow checklists
  • Maintain documentation library for ongoing reference

Qualifications

• Experience with dropshipping or EDI is an advantage
• Strong organizational and documentation skills
• Experience with wholesale routing guides preferred
• Ability to work across multiple departments
• High attention to detail and strong communication skills