[Hiring] Operations & Training Coordinator @Dine Brands Global

Role Description

We are seeking a proactive and detail-oriented Administrative Coordinator to support Dual Brands Operations & Training and Dine Brands Company Operations. This remote role acts as a central support hub, reporting to the Director of Training and supporting the Vice President of Operations and Director of Operations for Dual Brands. The ideal candidate will manage high-volume logistics, financial tracking, and onboarding for both internal and external training teams.

• Travel & Logistics Coordination:
  • Manage end-to-end travel logistics for NRO Trainers and MITs, including booking airfare, hotels, and rental cars, while ensuring adherence to company travel policies.
• Onboarding & Contractor Management:
  • Facilitate the setup of external contract trainers with third-party payroll vendors.
  • Coordinate with internal payroll and AP teams to set up internal company-operated restaurant team members on temporary NRO assignments for payroll and expense reimbursement.
• Tracking & Operational Documentation:
  • Maintain and update real-time tracking and reporting for Managers In Training (MITs) for Company Operations and project training milestones for New Restaurant Openings.
  • Create and maintain project assets, trackers, and checklists using project management software (strong preference for Smartsheet).
  • Maintain organized digital filing systems for all NRO project documents and ensure team-wide access to current training materials.
  • Ensure data accuracy for contractor status, travel logistics, and expense tracking.
• Financial Administration:
  • Execute invoice coding and processing; maintain meticulous expense tracking to ensure all NRO-related invoices are received and accounted for.
• Meeting & Events:
  • Schedule calls and complex meetings across multiple time zones.
  • Assist with meeting agendas and notes and source venues through vendor partners for in-person sessions.
• Procurement:
  • Manage the ordering and delivery of essential materials and supplies required for successful new restaurant openings.
• Administrative Support:
  • Manage calendars for senior leadership as needed.

Qualifications

• 3+ years of administrative or coordination experience; experience in hospitality or a multi-unit franchise environment is preferred.
• Bachelor’s degree in Business, Communications, or a related field, or equivalent professional experience.

Requirements

• Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint) is required.
• Expertise in leveraging Smartsheet as a tracking and project management tool is strongly preferred.
• Proven ability to manage high-volume travel and scheduling logistics with high attention to detail.
• Strong verbal and written skills with the ability to triage inquiries and interact with stakeholders at all levels.
• Must have the flexibility to work non-traditional hours, including nights and/or weekends, based on business needs and restaurant opening timelines.
• Ability to work effectively in a remote, fast-paced environment and meet critical deadlines.

Benefits

• Target Salary range $65k-$75k depending on experience.