[Hiring] Operations Specialist @GO-Global Outsourcing Inc

Role Description

The Operations Specialist plays a key role in supporting the operational delivery of in‑person events and virtual engagement activities for a global leading hotel company’s Field Sales team. This role helps ensure commercial initiatives are delivered consistently, efficiently, and in alignment with established operational processes, while also contributing to performance tracking, activity reporting, and operational visibility.

Working in close partnership with the Business Development Managers and cross‑functional stakeholders, the Operations Specialist supports the execution of events, virtual programs, and commercial initiatives that strengthen relationships with travel advisors and enhance market engagement. The role combines hands‑on operational coordination with structured activity tracking and basic reporting to help measure effectiveness, support decision‑making, and ensure continuous improvement across Field Sales initiatives.

Key Responsibilities

• Events Operations
  • Coordinate end‑to‑end operational support for key in‑person events hosted by the Field Sales team, including City Hub‑style events and international sales initiatives, from planning through post‑event follow‑up.
  • Execute logistics for small‑scale events (typically 30–60 attendees) using established procedures, timelines, and checklists.
  • Order and arrange pre‑approved supplies, equipment, catering, and services in line with standard operating guidelines.
  • Liaise with approved venues and vendors to confirm availability, logistics, and standard terms, escalating issues or exceptions as required.
  • Partner with internal stakeholders to ensure clear communication, alignment, and timely execution before, during, and after events.
  • Provide on‑site operational support when attending events, including coordination of set‑up, real‑time assistance during delivery, and close‑out activities.
  • Maintain accurate and up‑to‑date operational documentation, including vendor contacts, venue information, and event records.
  • Demonstrate flexibility by supporting broader operational initiatives and ad‑hoc responsibilities as assigned.
• Virtual Engagement
  • Coordinate the operational delivery of recurring virtual engagement activities for the Field Sales team, tailored by country and region and aligned with established formats.
  • Support execution of a structured virtual engagement calendar that complements global sales initiatives and reinforces key regional priorities.
  • Partner with internal stakeholders to collect, organize, and prepare required content ahead of each virtual engagement.
  • Coordinate with Marketing teams to route materials for review and approval in line with established processes.
  • Support post‑engagement follow‑up by organizing feedback, participation data, and basic performance insights.
• Operations Support
  • Provide day‑to‑day administrative and operational support to the Field Sales team in partnership with the Operations Manager.
  • Accurately enter and maintain event and activity data in internal tracking systems to support visibility into commercial support efforts.
  • Assist with the operational execution of commercial initiatives such as discovery days, quizzes, and related engagement activities.
  • Support preparation of ad‑hoc operational materials, post‑event summaries, and basic analytics and reporting.

Qualifications

• Experience coordinating and supporting small‑scale, process‑driven events using standardized procedures and timelines.
• Strong organizational skills with the ability to manage multiple tasks and deadlines effectively.
• Detail‑oriented and reliable, with a consistent approach to following processes and checklists.
• Adaptable and comfortable responding to last‑minute changes or evolving operational needs.
• Willingness to support ad‑hoc tasks and flexible working hours when required.
• Proficient in Microsoft Outlook, Word, Excel, PowerPoint, and Teams; experience with WebEx and Zoom required.
• Experience with Salesforce preferred; exposure to reporting or analytics tools is a plus.
• Professional demeanor with strong written and verbal communication skills in English.
• Experience in the hospitality or travel industry preferred.
• Must reside in the UK, with preference for candidates based in or near a major metropolitan area to support occasional travel.
• Willingness to travel up to 10% as required.

Benefits

• Paid holidays
• Pension eligibility
• Phone allowance