[Hiring] Operations Specialist @GoHealth Urgent Care

Role Description

This role is responsible for coordinating, planning, organizing and executing on our daily operational needs. This means partnering with the Leadership team to support scheduling needs, process payroll, manage finances, assist with patient service recovery, and drive other key operational tasks and projects.

• Determine and track center patterns, including volume, trends, attrition rates, and center productivity to determine scheduling and operational needs.
• Support Operations team to cover “open shifts” due to sick call, patient volume-based schedule changes and/or other unplanned events.
• Provide center support as needed, including site maintenance tasks to ensure centers have access to the appropriate resources, prioritize center activities, and handle escalated customer service inquiries.
• Support time-off requests for all support staff using departmental guidelines.
• Reconciliation of electronic time entries and management of attendance reporting, including processing of payroll and timecards.
• Responsible for invoice approvals and reconciliation using COUPA financial software platform.
• Weekly data sorting and reports generation for center key performance indicators.
• Participation in rotating “on-call” schedule to provide operational support to centers.
• Oversee and follow-up on helpdesk tickets related to both Information Technology and Construction/Facilities departments.
• Lead center-specific and market-wide projects to support operational goals.
• Review of patient satisfaction metrics and support in service-recovery.
• Assist with credentialing and onboarding of new team members (Providers, MA, RT, ACA).
• Responsible for projects as assigned.

Qualifications

• High School Diploma or equivalent required.
• Bachelor’s degree preferred.
• 3+ years of administrative experience.
• Scheduling experience in a medical environment preferred.
• EPIC EMR experience preferred.

Requirements

• Scheduling and/or payroll system knowledge.
• Proficiency in MS Excel required.
• Proficiency in Tangier or other related scheduling software.
• Proficiency in usage of HRMS software platforms.

Benefits

• Comprehensive health insurance.
• 401(k) with company match.