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Operations Order Fulfillment Specialist @Revvity
All others
Salary unspecified
Remote Location
Job Type full-time
Posted 5d ago

[Hiring] Operations Order Fulfillment Specialist @Revvity

5d ago - Revvity is hiring a remote Operations Order Fulfillment Specialist. πŸ’Έ Salary: unspecified πŸ“Location: India

Role Description

The Operations Order Fulfillment Specialist is responsible for managing the end-to-end order fulfillment lifecycle and ensuring a seamless customer experience.

  • Own end-to-end order fulfillment lifecycle β€” from receipt and validation of customer orders to accurate entitlement creation and delivery across Flexera, NetSuite, and related platforms.
  • Serve as the senior escalation point for complex or high-value order discrepancies, driving resolution in collaboration with Sales, support, and Product teams.
  • Ensure data integrity across Flexera ALM and secondary systems, proactively auditing entitlement records and correcting inconsistencies before they impact customers.
  • Lead quarterly-end surge operations, coordinating team resources and prioritization to meet strict SLA commitments during high-volume periods.
  • Act as a senior point of contact for enterprise customers on licensing, activation, and entitlement matters β€” delivering resolution within 24 hours and proactively communicating status on complex issues.
  • Translate intricate customer order requirements into precise software entitlement configurations, ensuring alignment between commercial terms and technical delivery.
  • Oversee license portal management including software updates, login troubleshooting, cloud platform access provisioning, and entitlement adjustments.
  • Partner with Customer Success and Support teams to ensure seamless, white-glove post-sales experience for enterprise and strategic accounts.
  • Identify, design, and implement scalable improvements to fulfillment workflows, reducing manual effort and error rates through automation and system enhancements.
  • Create, maintain, and govern comprehensive fulfillment work instruction documentation, ensuring team-wide consistency and audit readiness.
  • Lead cross-functional working groups with Product Management, IT, and Operations to prepare fulfillment infrastructure for new product launches.
  • Mentor and cross-train junior team members, building redundancy and capability across the fulfillment function.
  • Develop and present advanced operational dashboards and fulfillment reports to senior leadership β€” tracking KPIs such as order accuracy rates, cycle times, and SLA compliance.
  • Leverage Excel, Power BI, or similar tools to perform trend analysis, surface fulfillment bottlenecks, and recommend data-driven process improvements.
  • Drive strategic insights from activation data and customer usage patterns to support renewals, upsells, and proactive customer outreach.

Qualifications

  • 6+ years of progressive software fulfillment, order management, or software operations experience in a SaaS or enterprise software environment.
  • Solid working knowledge of Flexera ALM β€” navigating the UI for license lifecycle management, entitlement creation, and electronic software delivery. Advanced configuration or administration experience will be added advantages.
  • Proven track record managing high-volume, time-sensitive order pipelines with exceptional accuracy and customer satisfaction outcomes.
  • Strong understanding of software licensing models β€” perpetual, subscription, cloud, and hybrid β€” and their fulfillment implications.
  • Experience working directly with enterprise customers on complex entitlement and activation issues, including multi-site and multi-product deployments.

Requirements

  • Advanced proficiency in Microsoft Excel reporting for operational analytics.
  • Comfortable working within the NetSuite UI for order management, reporting, and record navigation.
  • Hands-on experience using the Salesforce UI for opportunity tracking, case management, and cross-functional visibility.
  • Understanding of cloud software delivery, SaaS entitlement models, and platform provisioning workflows.
  • Ability to troubleshoot electronic software delivery platform issues and collaborate with IT/Dev teams on system readiness for new product launches.

Leadership & Collaboration

  • Demonstrated ability to lead cross-functional projects and influence without direct authority across Sales, Support, Product, and IT stakeholders.
  • Strong written and verbal communication skills β€” able to translate technical fulfillment details into clear, customer-friendly language.
  • Excellent organizational and prioritization skills, with the ability to manage multiple competing deadlines in a quarter-driven environment.
  • A continuous improvement mindset with a history of successfully delivering process transformation initiatives.

Bonus Points

  • Flexera ALM β€” UI proficiency and day-to-day operational experience.
  • NetSuite β€” working knowledge of order workflows and standard reporting UI.
  • Salesforce β€” experience with case management, opportunity tracking, or standard reporting views.
  • Exposure to software product launch processes, including SKU setup, pricing configuration, and fulfillment readiness reviews.
Before You Apply
️
remote Be aware of the location restriction for this remote position: India
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   All others
Operations Order Fulfillment Specialist @Revvity
All others
Salary unspecified
Remote Location
Job Type full-time
Posted 5d ago
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remote Be aware of the location restriction for this remote position: India
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
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