[Hiring] Operations Manager @Echobox

Role Description

We are seeking a commercially driven and operationally hands-on Operations Manager to lead finance, investor reporting, and financial operations in a fast-scaling AI business. This is a highly visible role working directly with the CEO, combining strategic finance, operational oversight, and cross-functional leadership.

You will own the finance function end-to-end, while also playing a key role in investor relations, financial operations (FinOps), and supporting business-wide decision-making.

Key Responsibilities

Financial Management & Reporting

• Own the full finance function, including management accounts, month-end close, and quarterly reporting
• Lead budgeting, forecasting, and detailed variance analysis
• Build, maintain, and continuously improve robust financial models
• Deliver clear and insightful reporting to support strategic decision-making
• Manage R&D tax credit claims with external advisors
• Oversee EMI stock option schemes, valuations, and grant processes
• Ensure compliance with financial regulations and reporting standards
• Act as a key point of contact for investors on financial performance and reporting
• Translate financial data into compelling narratives for stakeholders

Financial Operations (FinOps)

• Establish and optimise financial processes, controls, and reporting frameworks
• Own cash flow management, working capital optimisation, and cost control strategies
• Monitor SaaS metrics (e.g. ARR, MRR, CAC, LTV, churn) and provide actionable insights
• Improve financial visibility across the business through dashboards and KPI tracking
• Ensure scalability of finance systems, processes, and controls as the company grows

People Operations

• Oversee payroll processes via external providers, ensuring accuracy and compliance
• Support headcount planning and workforce cost modelling
• Collaborate on compensation structures, bonus schemes, and commission frameworks
• Provide financial insight into hiring plans and organisational growth
• Partner with cross-functional teams across the business to lead and deliver end-to-end recruitment operations

CRM & Commercial Finance

• Ensure accurate financial data, contracts, and pricing are reflected in CRM systems (e.g. HubSpot)
• Partner with commercial teams on pricing strategies and revenue optimisation
• Analyse sales performance, pipeline data, and revenue forecasting
• Improve alignment between finance and sales operations
• Manage outsourced bookkeeping and payroll providers
• Lead procurement and supplier management (software, rent, insurance, etc.)
• Ensure operational efficiency, cost discipline, and contract optimisation

Qualifications

• Proven experience as a Operations Manager in a fast-paced environment
• Experience in SaaS, technology, or high-growth businesses (preferred)
• Strong financial modelling and analytical skills
• Deep understanding of SaaS metrics and financial operations (FinOps)
• Advanced Excel / spreadsheet skills
• Experience with Xero, HubSpot, or similar systems (desirable)
• Degree (2:1 or above), ideally from a top-tier university
• Strong communication skills with the ability to influence senior stakeholders
• Highly proactive, detail-oriented, and commercially aware

Benefits

• Work directly with the CEO and leadership team in a scaling AI company
• Own and shape the finance function with real strategic impact
• Gain exposure to investors, fundraising, and high-level decision-making
• Be part of a high-growth, product-driven business solving complex challenges