[Hiring] Operations Associate - Order Management @Activate Talent

Role Description

We are seeking a dedicated and meticulous Operations Associate to support our order management team. You will manage wholesale orders from sale through final delivery, ensuring a smooth, accurate, and positive experience for both buyers and sellers. This role involves day-to-day order management, proactive communication, documentation, and issue resolution. If you have a sharp eye for detail and enjoy solving complex problems, we want to hear from you!

Key Responsibilities

• Order Management:
  • Own the full lifecycle of assigned orders, from understanding buyer and seller preferences to ensuring timely and accurate delivery.
• Buyer and Seller Communication:
  • Serve as the central point of contact for all stakeholders.
  • Provide proactive updates to buyers on order status and delivery timelines.
  • Collect regular updates from sellers and ensure accurate fulfillment along delivery timelines.
• Logistics Coordination:
  • Coordinate shipments between sellers, 3PLs, and buyers.
  • Collect accurate shipment information, analyze freight quotes, and route shipments in enterprise transportation management systems.
• Issue Resolution:
  • Respond promptly and professionally to customer complaints.
  • Investigate the root cause of issues and deliver a positive resolution.
  • Minimize revenue loss through effective problem-solving.
• Documentation & Recordkeeping:
  • Maintain timely and accurate order updates in internal systems.
  • Track critical documents (BOLs, POs, etc.) to ensure accountability and transparency.
• Process Improvement:
  • Analyze order processing, fulfillment, shipping, and delivery workflows.
  • Provide recommendations to enhance efficiency, accuracy, and overall customer experience.
• Cross-Functional Support:
  • Adapt quickly and support functions across Sales, Operations, and Accounting as business needs evolve.

Qualifications

• 3+ years in wholesale operations, customer success, logistics, or a similar role.
• Experience in fast-paced startups or retail is preferred.

Requirements

• Strong problem-solving and change implementation abilities.
• Exceptional organization and efficiency.
• Proficiency in Excel and Google Sheets.
• Detail-oriented with high accuracy in execution.
• Excellent verbal and written communication.
• Strong follow-up and accountability.
• No task is too big or small; proactive “make it happen” mentality.
• Ability to pick up new skills quickly across multiple functional areas.