[Hiring] Operations Associate @ALX Africa

Role Description

Are you passionate about building structure, driving execution, and enabling teams to operate at their highest level? Do you thrive in environments where you are at the centre of operations, connecting teams, anticipating challenges, and ensuring that nothing falls through the cracks? We’re looking for an Operations Associate who will play a critical role in strengthening ALX Morocco’s operational backbone. This is a high-impact role where you will work closely with leadership, ensure alignment across teams, and drive execution excellence across multiple workstreams.

In this role, you will operate with a high level of autonomy, take ownership of complex operational scopes, and contribute directly to strategic initiatives including regional expansion. If you are highly structured, proactive, and driven by impact, this role offers a unique opportunity to accelerate your growth into senior operations leadership.

Specific Responsibilities

• Operational Coordination & Execution Oversight
  • Act as a central coordination point across teams (Marketing, LCE, Sales & Partnerships, Fellowship, Operations)
  • Maintain visibility on all key workstreams and ensure alignment with strategic priorities
  • Ensure that critical information, decisions, and priorities are clearly communicated and followed through on
  • Track execution across teams and proactively flag risks, delays, or misalignment
  • Identify roadblocks early and escalate when intervention is required
• Strategic Support & Expansion Initiatives
  • Support leadership in structuring and executing strategic initiatives, including expansion into new Francophone African markets
  • Conduct high-level research, benchmarks, and market analysis to inform decision-making
  • Prepare strategic briefs, presentations, and recommendations
  • Represent the organisation in internal or external meetings when required
• Process Design & Operational Excellence
  • Analyse existing workflows and identify inefficiencies or gaps
  • Design, document, and implement scalable processes and SOPs
  • Improve cross-team collaboration frameworks and operational clarity
  • Ensure high standards of organization, structure, and execution across all operations
• Data, Reporting & Performance Tracking
  • Build and maintain high-quality reporting frameworks and dashboards
  • Ensure accurate tracking of key operational and performance metrics
  • Deliver structured, high-level reporting to support leadership decision-making
  • Translate data into actionable insights and recommendations
• Communication & Content Support
  • Support the structuring and drafting of high-quality written communications (internal and external)
  • Ensure clarity, consistency, and quality in messaging across key communications
• Stakeholder & Relationship Management
  • Engage with internal and external stakeholders with professionalism and clarity
  • Support discussions with key partners when needed, bringing structure and follow-through
  • Build trust across teams by ensuring reliability, rigour, and consistency in execution

Qualifications

• 3–5+ years of experience in operations, consulting, business analysis, or similar roles
• Proven ability to independently own and deliver complex projects end-to-end
• Strong operational maturity: ability to manage priorities without day-to-day guidance
• Excellent organisational skills with strong attention to detail
• Strong data literacy (Excel/Google Sheets): able to analyse, structure, and interpret data
• Strong presentation skills (PowerPoint / Google Slides): able to communicate clearly at a high level
• Excellent written and verbal communication skills (French & English required)
• Strong stakeholder management and ability to navigate cross-functional environments
• Ability to operate with high autonomy within a defined strategic scope, taking full ownership of execution while staying aligned with leadership priorities
• Ability to anticipate problems, propose solutions, and act proactively
• Comfortable working in fast-paced, high-expectation environments
• Basic commercial awareness and ability to support strategic discussions when needed
• AI-literate and able to leverage tools to improve productivity and workflows

Person Specification/Attributes

• Courage: Willing to challenge norms and drive bold ideas forward.
• Humility: Open to feedback, always learning, and focused on serving others.
• Adventure: Motivated by ambitious goals and inspired by the unknown.
• Initiative: Takes ownership, moves fast, and finds solutions independently.
• Resilience: Recovers from setbacks, adapts quickly, and never gives up.

Additionally, this role requires:

• Exceptional sense of ownership and accountability
• High level of proactivity and anticipation
• Strong attention to detail and rigour in execution
• A “builder” mindset with the ability to create structure where it does not exist
• Ability to operate independently while staying closely aligned with leadership priorities

Given the nature of the role, the position is primarily remote. However, the selected candidate is expected to demonstrate flexibility and availability to be physically present at the City Hub (e.g., Casablanca, Rabat) when required. This includes attending key internal meetings, supporting operational needs on-site, or representing the organisation in external engagements, as requested by the General Manager. Success in this role requires strong adaptability, responsiveness, and the ability to seamlessly operate across both remote and in-person environments.