[Hiring] Operations Associate @Jack & Jill/External ATS

Role Description

As our first Operations Associate, you will be the operational backbone of a fast-growing team.

• Manage the CEO's inbox, handle customer experience, and oversee essential admin from invoicing to trial setups.
• Leverage AI tools like Claude to automate workflows while maintaining relentless attention to detail.

Qualifications

• Prior experience in an early-stage startup (sub-50 people) with a track record of managing multiple workstreams independently.
• High AI fluency, regularly using LLMs and automation tools like Make or Zapier to optimize repetitive tasks.
• Exhibits an entrepreneurial mindset and product interest, ideally being early in their career and eager to grow into a foundational leadership role.

Requirements

• Ability to manage the founder’s daily inbox, scheduling, and administrative queries to ensure seamless operations and executive focus.
• Lead customer support and account management efforts, handling renewals, trial accounts, and user queries with a focus on experience.
• Execute core business functions including invoice reconciliation, expense management, and assisting with marketing content and user surveys.

Benefits

• Join a pre-seed startup backed by £1M from Triple Point Ventures.
• Gain direct, ground-floor exposure to every facet of the business, including sales, marketing, and product development.
• Work alongside a high-pedigree founding team in an environment that prioritizes AI fluency.

Company Description

Chalkie - VC-backed AI EdTech startup