[Hiring] Operations and Automation Specialist @Buffer

Role Description

Buffer is a fully distributed company, spread out across many continents and timezones. We have big ambitions for Buffer, which are captured in a cascading set of separate but overlapping strategic themes, company initiatives, projects, and tasks. We believe in radical transparency, so we prioritize documentation and context both internally and externally. Like most growing SaaS companies, we operate across a range of tools and systems, with varying levels of access and ownership.

As a 15-year-old company that continues to evolve, we’re actively refining how we work. And lately, we have a focus on integrating AI to operate more effectively.

So, we are looking for a systems-minded operator and builder to work cross-functionally across Buffer and help improve:

• How communication flows
• How decisions are surfaced, owned, and documented
• How context is shared
• How we approach tooling and IT
• How we adapt as AI transforms how we work

As we grow, and as AI reshapes the nature of work, we see an opportunity to:

• Remove friction from daily work
• Use automation and AI thoughtfully
• Build operating systems that help scale our level of transparency, trust, and care

Reporting into the People team, this role will own and strengthen our company operating system as a remote, global team, and help Buffer shape a calmer, clearer way of working by reducing complexity as we build for and serve our customers.

Qualifications

• A love of tinkering and being an early adopter of AI and automation tools
• Experience designing and maintaining company-wide systems in a remote, global environment
• Experience taking a strategic view of a company’s tool stack
• Strong judgment on when to introduce structure and when to preserve autonomy
• Strong data literacy
• Exceptional written and verbal communication skills
• Deep care for people and culture

Requirements

• Hands-on examples of building and shipping practical solutions using platforms such as ChatGPT, Claude, Zapier, Make, n8n, Retool, or similar tools
• Strong systems thinking mindset and excellent operational judgement
• Comfortable defining meaningful metrics, building dashboards, and turning data into clear narratives

Interview Process

• Application: Submit your application and resume, explaining why you're a great fit for Buffer and the role.
• Asynchronous exercise: Provide a detailed look into a process, automation, or workflow you've created.
• Interview with Buffer's People Team: Meet key team members to discuss the role and work.
• Meet our VP of Finance & Operations and the CEO: Gain a deeper understanding of Buffer's strategy and values.
• Collaboration Day: Engage in real (paid) work with the team on projects.
• Offer: Discuss remaining details and receive an offer to join the team.