[Hiring] Operations Administrator @Staffstream

Role Description

Join a growing business in the trades and residential service industry, delivering installation, maintenance, and repair services in a fast-paced, job-driven environment. This role sits at the heart of operations—focused on ensuring jobs are logged, tracked, scheduled, and completed efficiently, while maintaining clear and professional communication with customers and field teams.

You’ll take full ownership of ServiceM8, using it not just as a tool—but as the engine to drive workflow efficiency, automation, and customer experience. This is ideal for someone who is both operationally strong and systems-focused, with the ability to manage daily admin while continuously improving how things run.

• Take full ownership of ServiceM8, ensuring it is optimised for job tracking, communication, and workflows.
• Manage inbound and outbound calls, ensuring all service requests are handled professionally.
• Log jobs, assign tasks, and coordinate schedules within the system.
• Maintain accurate job records, notes, and documentation.
• Set up and manage automated workflows, including:
  • Customer follow-ups and reminders
  • Post-job communications
  • Missed call responses
• Ensure consistent and clear communication across all customer touchpoints.
• Coordinate between customers and field teams to ensure smooth job execution.
• Support general administrative tasks across operations.
• Identify inefficiencies and improve workflows, processes, and system usage.
• Assist in expanding operational systems including scheduling, quoting, and inbox management.

Qualifications

• Based in the Philippines
• Strong, hands-on experience with ServiceM8 (MANDATORY)
• Experience managing calls and coordinating service-based operations
• Strong administrative and organisational skills
• Confident handling customer communication (phone and email)
• Able to manage multiple tasks in a fast-paced, job-driven environment
• Able to work independently and take ownership of workflows and outcomes

Requirements

• Experience in trades, construction, or service-based businesses
• Experience optimising workflows and setting up automation within ServiceM8
• Exposure to job scheduling, quoting, or dispatch coordination
• Experience improving processes or implementing system integrations
• Strong process improvement mindset

Benefits

• HMO with 1 free dependent
• Life Insurance
• Paid Leave Credits
• Government-mandated benefits (SSS, PhilHealth, Pag-IBIG)
• Work-from-home equipment provided
• All employment is fully compliant with Philippine taxes and government contributions.

Work Schedule & Employment Terms

• Full-Time | Monday to Friday | 6:00 AM – 3:00 PM PHT
• Remote work setup
• Open to PH-based applicants only
• Philippine-based employment only

How to Apply

To apply, please submit:

• Updated CV
• Short video recording explaining:
  • Your experience with ServiceM8
  • Your experience handling calls and coordinating jobs