[Hiring] Operations Administrator @My Money Matters

Role Description

This role ensures the connection between what we promise our customers and how we deliver it. This position plays a vital role in keeping the business running and enabling sustainable growth. Your core responsibilities are:

• Support the Onboarding Team to onboard new customers (“Partners”).
• Facilitate onboarding new Members.
• Reporting and managing Partner and employees of Partners (“Members”) queries.
• Liaising with Pension Providers to address or resolve issues for our Partners or Members.
• Developing and maintaining relationships with Partners and Pension Providers.
• Monitor and report to Partners on Performance and on their Payroll changes and analytical requests as and when required.
• Developing and maintaining the administration processes and proactively suggest and introduce improvements to ensure efficiencies.

Qualifications

• Excellent written and verbal communication skills.
• Strong team player with a willingness to collaborate to achieve solutions.
• Ability to prepare and format reports, daily records and process data.
• Organised with a high attention to detail.
• Self-motivated and ability to prioritise busy workload in a fast-paced environment.
• Flexible and willing to develop skills across different operational activities.
• Competent computer skills including MS Office: Word, Excel, PowerPoint and Outlook.
• Excited to learn about and implement automations of existing workflows and new ways of doing existing processes.