[Hiring] Operational Excellence Specialist @Staples Canada

Role Description

The Operational Excellence Specialist plays a key role in driving continuous process improvement for the Services Field Operations team. This role supports and executes Service Operations tasks which include:

• Process automation
• Workflow optimization
• Data analysis & reporting
• Internal communications to enhance operational efficiency and customer experience for both Tech and Print Services

The Operational Excellence Specialist will collaborate with cross-functional teams to identify improvement opportunities, implement solutions, and maintain documentation that supports business objectives.

Specifically you will:

• Lead process optimization initiatives by identifying gaps, trends, and opportunities to enhance efficiency across the Services Field Operations team.
• Develop and implement automation tools and streamlined workflows to reduce manual work and improve service delivery.
• Build and maintain dashboards and reporting tools to monitor KPIs, providing clear insights that support strategic decision making.
• Partner with cross-functional teams—including Systems Ops and business stakeholders—to implement system enhancements and operational improvements.
• Create polished presentations, training materials, and documentation to support new initiatives and process improvements.
• Lead or support operational excellence projects, maintaining project plans and ensuring timely delivery of key milestones.

Qualifications

• Post-secondary education in Business, Operations, or related fields.
• 3+ years in operations, process improvement, or data analytics; retail/services environment an asset.
• 1-2+ years experience in automation & reporting development.
• Previous project coordination or management experience an asset.
• Strong analytical and problem-solving skills with the ability to interpret complex data sets.
• Expertise in Microsoft Office Suite (Excel, PowerPoint, Word); Power BI experience a strong asset.
• Strong technical aptitude and ability to navigate various systems and tools.
• Experience in process improvement and standardization.
• Bilingual (EN/FR) is considered an asset.

Benefits

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs
• And more...

Company Description

At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team. Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.