[Hiring] Operation Manager @Recruiter4you

Role Description

We are assisting an innovative and fast-growing company in the online gaming sector in the search for an Operation Manager to join their team. The role is fully remote, with regular Business Trips.

• Team Leadership & Management:
  • Lead, supervise, and mentor the Sportsbook & Casino Operations team.
  • Set goals, define KPIs, and conduct regular performance evaluations.
  • Provide training, guidance, and support to strengthen operational capability.
• Sportsbook Operations Oversight:
  • Oversee sports configuration, live event monitoring, and market accuracy.
  • Ensure effective odds management, event integrity, and risk escalation.
  • Support QA testing for new sportsbook features, tools, and releases.
• Casino Operations Oversight:
  • Coordinate with game providers regarding updates, promotions, and issue resolutions.
  • Oversee bonus configuration, casino promotions, and campaign execution.
  • Monitor casino performance and identify abnormal player or game patterns.
• Payments & Platform Stability:
  • Supervise daily deposit and withdrawal monitoring, including gateway follow-ups.
  • Ensure timely resolution of operational or production issues through escalation management.
• Operational Optimization:
  • Develop, refine, and document internal workflows and SOPs.
  • Improve team efficiency, accuracy, and turnaround times.
  • Lead operational projects such as tool migrations, integrations, and feature rollouts.
• Cross-Department Collaboration:
  • Work closely with Marketing, Product, Risk, CS, Tech, and Affiliates to support campaigns, releases, and operational needs.
  • Coordinate platform updates, promotions, and issue resolutions across departments.
• Reporting & Insights:
  • Oversee daily, weekly, and monthly operational performance reporting.
  • Analyze trends, identify risks or opportunities, and present recommendations to leadership.
• Compliance & Risk Handling:
  • Ensure operations follow internal policies and industry best practices.
  • Oversee risk identification, suspicious activity escalation, and fraud monitoring processes.

Qualifications

• 5+ years of experience in iGaming operations, sportsbook or casino operations, or a related managerial role.
• Strong written and spoken Chinese and English.
• Proven leadership experience managing teams in high-pressure environments.
• Strong understanding of sportsbook markets, casino operations, and promotional mechanics.
• Excellent analytical, decision-making, and problem-solving skills.
• Proficiency with back-office systems, reporting tools, spreadsheets, and operational dashboards.
• Flexible with work schedules, including evenings, weekends, or major sporting events.
• Familiarity with cryptocurrency and blockchain-based platforms is an advantage.

Requirements

• Familiar with top online crypto casinos.
• Experience working with major sportsbook providers (e.g., Betradar, BetConstruct, Digitain, etc.).
• Knowledge of fraud detection and risk management processes in a sportsbook environment.
• Previous involvement in sportsbook product testing or platform migrations.
• Passion for emerging trends in sports betting, esports, or crypto gaming.