[Hiring] Onsite Exhibitor Services Manager @Maritz

Role Description

This role will independently oversee small to mid-sized events, gain experience in equipment management, event checklist execution, onsite sales and customer interaction. Actively engage exhibitors while becoming sufficient in company tools, products and services while expanding core competencies in reporting, budgeting, and sales tactics.

This role will sit near one of the following cities with the ability to travel up to 90%: Frederick, Maryland.

What You’ll Be Doing

• Independently oversee small to medium-scale events with a single onsite deployment, managing up to 3 temporary staff to support as many as 500 exhibitors.
• Prepare onsite documentation, handle posting procedures, manage equipment logistics, and coordinate lead support area setup.
• Assume responsibility for specific zones during larger events to ensure smooth and efficient operations.
• Meet or exceed onsite sales goals by leveraging extensive knowledge of Exhibitor Services products and solutions.
• Actively engage exhibitors through direct, face-to-face sales techniques to secure onsite lead retrieval sales and identify upselling opportunities.
• Manage client interactions related to show reporting and onsite budget management.
• Deliver critical customer service support by overseeing the Exhibitor Services technical inbox and independently addressing Level 2 support inquiries.

Qualifications

• College degree or equivalent technical certification preferred.
• Minimum 2 years of customer service experience with strong written, oral, organizational, analytical, and communication skills.
• Ability to handle challenging situations and multiple tasks simultaneously and perform within tight time constraints.
• Interpersonal skills required to interact with staff, colleagues, and management.
• Must be proficient with Microsoft 365 products: Word, Excel, Outlook, and PowerPoint.
• Ability to lift up to 50 lbs. repetitively and carry up to 20 lbs. over long distances.
• Ability to stand on your feet for extended durations and walk up to 5 miles daily.

Requirements

• Experience in a sales environment directly supporting sales representatives with technical issues and deal closing activities (Nice to Have).
• Event industry experience preferred (Nice to Have).

Benefits

• Comprehensive benefits package including medical, dental, vision, life insurance, disability, paid parental leave, 401k, tuition reimbursement, paid time off, year end holiday closure, and more!

Working Logistics & Things You Should Know

• We welcome virtual applicants and support remote work for this position.
• This position requires up to 90% travel (120-150+ days).
• Operations primarily on Eastern time zone.