[Hiring] Online Casino Operations Manager @Blitzed

Role Description

The Casino Operations Manager is responsible for the smooth day-to-day running of the casino platform. You will own operational performance across games, players, payments, risk, and support, working closely with Tech, Marketing, Payments, and external platform providers to ensure the casino runs cleanly, profitably, and without friction.

• Own and manage the day-to-day operational running of the online casino
• Oversee game operations, including game launches, configuration, RTP settings, limits, and availability
• Monitor casino performance metrics (GGR, hold, player behaviour, anomalies)
• Manage player operational issues including escalations, disputes, and edge-case scenarios
• Oversee payments and withdrawals, ensuring smooth processing and rapid issue resolution
• Work closely with Risk/Fraud tools to detect abuse, bonus exploitation, and suspicious activity
• Ensure correct implementation and monitoring of promotions, bonuses, and campaigns
• Coordinate with Customer Support to ensure fast, consistent player resolution
• Act as the main operational point of contact with whitelabel/platform providers and key vendors
• Support onboarding of new tools, providers, and operational workflows
• Maintain clear operational documentation, SOPs, and internal controls
• Identify inefficiencies, risks, or revenue leakage and fix them early
• Support compliance requirements relevant to operations (exclusions, limits, responsible play tooling)
• Continuously improve operational processes as the business scales

Qualifications

• Hands-on experience with a casino backoffice (SoftGamings, EveryMatrix, Pragmatic hub, etc.)
• Experience dealing with withdrawals, stuck payments, and player escalations
• Has worked with RTP configs, limits, or promo mechanics directly (not via ticketing only)
• Has operated in a lean or startup iGaming environment (not just Tier-1 regulated)
• Comfortable working with cryptocurrency tools and payments
• Comfortable managing multiple priorities with high attention to detail
• Strong organisational skills with a proactive, ownership-driven mindset
• Able to work independently and take responsibility for core processes
• Clear communicator, able to work closely with all teams

Personal

• Pragmatic, resilient, and able to stay level-headed when things go wrong
• Calm under pressure
• Comfortable making judgement calls
• High levels of energy and enthusiasm
• Hard working and proactive
• Thrives in a challenging and fast-paced environment

Benefits

• £55,000- £65,000 salary per annum, depending on experience
• Fully remote working policy - we have team members based all over the world, from London to Dubai to India!
• Company bonus scheme
• Working from home budgets
• Generous holiday entitlement of 25 days (plus bank & public holidays), with an additional day added for every year worked, up to a maximum of 30 days