[Hiring] Onboarding Specialist @GiveCampus

Role Description

GiveCampus is looking for an Onboarding Specialist to speed up onboarding for a cohort of schools, with a primary focus on independent schools. You’ll deliver a smooth, efficient, partner-centric experience that drives faster time-to-value, team efficiency, and long-term partner success.

• Own the Onboarding Process: Serve as the main point of contact for partners, primarily independent schools, during onboarding. Guide them through implementation, timelines, and platform adoption, then thoughtfully hand them off to their Partner Success Manager.
• Accelerate Time-to-Value: Streamline onboarding workflows to shorten implementation timelines and help partners see value from GiveCampus faster. Work closely with Product to identify and prioritize product enhancements that would improve the onboarding experience and time-to-value.
• Create Repeatable Playbooks: Develop scalable processes, onboarding documentation, templates, and best practices built around the needs of independent schools. Adapt them for higher education partners as needed to make onboarding and the Partner Success team more efficient.
• Ensure Alignment Across Teams: Collaborate with Success Operations, Sales, Product, and Partner Operations to ensure smooth handoffs, set clear expectations, and address partner needs proactively.
• Deliver a Best-in-Class Experience: Engage actively with partners to solve challenges, provide tailored guidance, and build trusted relationships during the critical onboarding phase. Measure their satisfaction and keep raising it over time.
• Measure and Improve Success: Track key onboarding metrics, gather partner feedback, and recommend improvements that enhance the onboarding experience and drive partner satisfaction.
• On-site Partner Engagement: Pioneer in-person touchpoints in the onboarding experience. Every school you onboard should get at least one visit from you during its onboarding period.

Qualifications

• Independent School Experience: Experience working with independent schools, whether in advancement, school operations, or as a vendor or partner to independent schools.
• Software Implementation Expertise: Experience implementing software solutions for customers in a SaaS environment.
• Proficiency with Onboarding Tools: Familiarity with partner onboarding tools (e.g., Vitally, Monday.com, Smartsheet) or CRMs like Salesforce.
• Technical Aptitude: Strong technical skills, including comfort navigating integrations and APIs and troubleshooting implementation issues.
• Partner-Centric Mindset: A passion for delivering an exceptional partner experience through clear communication, empathy, and proactive problem-solving.
• Process Builder Experience and Mentality: Experience building systems from the ground up, including developing, documenting, and refining workflows.
• Adaptability and Experimentation: The ability to embrace ambiguity, pilot new processes, and iterate quickly.
• Process Optimization: A proven ability to spot inefficiencies and put repeatable solutions in place.
• Project Management Expertise: The ability to manage onboarding projects with structured processes, clear timelines, and measurable milestones.
• Ownership and Accountability: A track record of taking full ownership of outcomes and delivering on commitments with precision and excellence.
• Bias for Action: A fast-paced, results-driven approach that puts action ahead of perfection.
• High Expectations and High Standards: A commitment to excellence in every detail and a mindset of continuous improvement.
• Big Ambition: An eagerness to push boundaries and build a first-of-its-kind onboarding function.
• Fewer People, Bigger Impact: The ability to drive results both independently and collaboratively.

Benefits

• Remote-first role based in the U.S.
• Flexible, distributed work environment.
• Opportunities for in-person connection through company-wide and team-specific onsites.

Company Description

GiveCampus is the world's leading fundraising platform for non-profit educational institutions. Trusted by millions of donors and 1,300+ colleges, universities, and K-12 schools, our mission is to help advance the quality, affordability, and accessibility of education.