[Hiring] Onboarding Coordinator @First Chair Destinations

Role Description

The Onboarding Coordinator is a clear communicator and avid learner that possesses strong organizational skills, an attention to detail, the ability to resolve issues with a sense of urgency and prioritize obligations and deadlines. They will be responsible for coordinating, executing, and actively managing the onboarding activities for a rotating list of properties from contract-signing through the home going live on our company website. The role is accountable for the maintenance of the wide array of workflows, systems, pipelines, and priorities related to preparing homes to go live online and accept reservations.

During this process, they will be the primary caretaker of the homeowner experience, ensuring a smooth and successful transition for properties joining our portfolio.

Essential Job Functions

• Oversee the entire onboarding process of a rotating portfolio of homes, from submission of signed contracts through going public on our company website.
• Coordinate the cleaning, inspections, and photography for homes entering our portfolio.
• Dispatch and communicate with third party vendors for additional services, such as photography, housekeeping, etc.
• Ensure accurate and timely permit applications with local jurisdictions (In person or online).
• Analyze historical nightly rates for local markets.
• Write accurate and complete property descriptions for listings.
• Problem solve for different potential roadblocks to the onboarding process.
• Maintain accurate and up-to-date notes within the CRM for each step within the onboarding process while meeting productivity goals.
• Develop and maintain interdepartmental relationships with corporate and local staff to facilitate a seamless onboarding process for homeowners and internal stakeholders.
• Customize communication to include: local regulatory notices, prospective clients emails, team messages and requests, etc.
• Work with multiple internal teams, including marketing and Sales Operations, to increase efficiencies and drive a high-conversion sales process.
• Attend regular team calls/meetings, both with individual teams as well as cross-functional partners.
• Maintain general knowledge of company policies and procedures as well as any changes.
• Duties will include traveling to each new home to conduct all tasks associated with bringing a home live such as: inspections, staging, photography, etc.
• Support continuous improvement initiatives by analyzing program performance, identifying bottlenecks, and implementing process optimizations.
• Stay current with industry trends, best practices, and emerging technologies relevant to the function.
• Contribute to a collaborative work environment that promotes open communication, innovation, and employee engagement.
• Collaborate with cross-functional teams and stakeholders to align departmental goals with broader organizational strategy.
• Other duties as assigned because every day is different in hospitality!

Qualifications

• Experience working in hotel, hospitality, vacation or similar industry is highly preferred.
• College education is strongly preferred, though we recognize that great talent comes from many different paths.
• The ideal candidate will be a self-starter with exceptional organizational skills and attention to detail.
• Self-motivated and self-sufficient while having the confidence to seek guidance and direction as needed.
• Grounded in ethical business practices and find reward in supporting a strong sales organization.
• Solution-oriented and able to uncover pathways to efficiency.
• Flexibility and comfort working in an ever-changing environment.
• Traveling within a specific market is frequent and this person will need their own reliable vehicle, valid driver license and maintain an auto liability insurance policy that adequately covers the vehicle for business use.
• Experience using CRM software, including Salesforce.
• Solid computer skills, including experience with Google software and cloud computing programs.
• Tech-savvy with experience using various digital systems and applications and comfortable using mobile apps, tablets, and various software platforms.
• Comfortable talking to people—online or in person—and being able to share information in a way that’s clear, thoughtful, and easy to understand.

Compensation + Schedule

• $25 - $27 / HR or Annual less payroll deductions and all required withholdings.
• Monday - Friday schedule 9a - 5p.
• Weekends and holidays may be required.

Workplace Environment + Physical Requirements

• Fully remote work environment with reliable internet connection.
• Reliable transportation required.
• Typically a Monday - Friday workweek with expectations to be flexible to support the needs of the business.
• Regular travel within the locally assigned market and/or region.
• Home office setting with occasional training sessions and offsite team meetings in our various regions.
• Requires frequent, repetitive use of a computer, phone, and office equipment.
• Requires patient and professional communication with prospective clients, local operations teams, contractors, fast-moving sales executives, and sales leadership.

Benefits

• Health, Dental & Vision Insurance.
• 401(k) with Company Match.
• Paid Time Off (PTO) & Holidays (non-exempt employees).
• Paid Flexible Time Off & Holidays (exempt employees only).
• Paid Sick Leave.