[Hiring] Onboarding Consultant @Henry Schein One

Role Description

The Onboarding Consultant is responsible for providing the functional solution expertise to the customer during the onboarding process.

• Create and deliver Operations and Adoption Analysis presentations as well as Organization Build Workshops.
• Conduct validation sessions for organization build, trial conversions, Smart Start, training plans, product analysis, and professional services statements of work (PST-SOW).
• Oversee end users, superuser, and other training delivered during the onboarding process.
• Manage the coordination of contract trainers and ensure proper knowledge transfer from Operations and Adoption Analysis and organization building workshops to superuser and end user training.
• Focus on customers in all segments of the business, including Private Practice and Strategic Accounts.
• This position is Remote within the United States with up to 25% travel with short notice.
• This position is not eligible for employment-based visa sponsorship. Candidates must be authorized to work in the United States for Henry Schein One without the need for current or future employer sponsorship.

Qualifications

• Typically, 3 to 5 years of practice management solution training or management, relevant Dental Industry experience, or Solution Consulting experience with software in a SaaS Cloud environment.
• Dental Software Experience (Dentrix Ascend/Core/Enterprise, Dental Technology or other software).
• Proficiency with tools, systems, and procedures.
• Advanced planning/organizational skills and techniques.
• Good decision making, analysis and problem solving skills.
• Ability to see and present 'the big picture’, uncover business challenges and architect solutions to solve customer problems.
• Strong customer-facing and relationship-building skills.
• Excellent verbal and written communication skills.
• Proficiently understanding problems facing the complexities of working with customers in the Strategic Accounts segment.
• Excellent industry knowledge and understanding of competitive products.

Requirements

• Typically, a bachelor’s degree or global equivalent in related discipline.
• 6 plus years of experience with software in a SaaS Cloud environment.

Benefits

• A robust benefits package including health coverage, retirement savings with company match, paid time off, parental leave, wellbeing resources, education support, and MORE!

Travel and Physical Demands

• Travel typically 20-25% often with short notice.
• Office environment / home office.
• No special physical demands required.

Compensation

• The posted range for this position is $65,000-$85,000 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role.
• This position is eligible for a target bonus not reflected in the posted range.