[Hiring] Observability Architect @Logicalis

Role Description

We are seeking a dynamic and experienced professional to be accountable for delivering a scalable, outcome-driven full stack observability architecture that improves operational efficiency, reduces alert noise, and produces actionable service intelligence across Managed Services. The Observability Architect is accountable for the business and operational outcomes the observability platform must produce. This role directly impacts service quality, cost-to-serve, and customer-perceived value by ensuring monitoring data translates into meaningful operational and business outcomes.

Essential Duties and Responsibilities

• Observability Platform Architecture & Ownership
  • Owns the enterprise observability reference architecture with direct accountability for platform effectiveness, signal quality, and operational impact across Managed Services.
  • Ensures platform capabilities deliver measurable improvements in monitoring effectiveness, operational efficiency, and service value.
  • Evaluates platform capabilities, limitations, and roadmap alignment against customer and Managed Service’s needs.
  • Ensures alerts entering ITSM are prioritized, correlated, and aligned to meaningful operational actions.
  • Ensures telemetry aligns to contractual obligations, SLA performance, and delivery reality.
  • Ensures platform configuration and evolution aligns to multi-service environments, security, compliance, and MSP operational requirements.
  • Acts as the escalation point for Operations and Monitoring Engineers for complex alert, incident, and telemetry escalations.
• Observability Transformation & Adoption
  • Leads the observability governance cadence and community of practice.
  • Drives organizational adoption of outcome-based observability practices.
  • Partners with Service and Technology Architects to enable the conversion of observability data into trusted service intelligence.
  • Partners with service owners and architects to define observability requirements as part of service design.
  • Leads cross-functional alignment across service architecture, operations, ITSM, and automation teams.
  • Ensures observability outputs support transparent customer reporting and proactive service communication.
  • Establishes KPI-driven review processes to continuously improve monitoring quality and outcomes.
  • Works with the AIOps team to ensure telemetry supports event correlation and automated remediation.
  • Designs observability compliant with all necessary regulatory requirements.
• Accountability & Measures of Success
  • Accountable for reducing non-actionable alert volume and improving the signal-to-noise ratio.
  • Accountable for reducing operational rework caused by duplicate, unclear, or low-value alerts.
  • Measured by improving alert actionability defined by percent of alerts resulting in meaningful incidents.
  • Success measured by decreased MTTR through improved telemetry, event correlation, and alert prioritization.
  • Drives reduction in cost-to-serve through improved monitoring efficiency and platform standardization.
  • Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis.
  • Maintains a working knowledge of applicable laws and regulations.
  • Supports and conducts self in a manner consistent with customer service expectations.

Supervisory Responsibilities

• This job has no supervisory responsibilities.

Qualifications

• Bachelor’s degree in a related field (IT, Computer Science, Business Administration, etc).
• 8+ years in monitoring/observability, including 5+ in an MSP or multi-tenant environment.
• Strong background in monitoring/observability platforms (e.g., LogicMonitor, Datadog, Dynatrace, IBM Instana, Grafana, or similar).
• Experience designing platform-level architectures for MSP, enterprise, or large multi-tenant environments.
• Experience with translating telemetry into business and service insights.
• Familiarity with compliance requirements and frameworks (CMMC, NIST, PCI, HIPAA/HITECH/HITRUST, SOX).
• Excellent organizational, time management, and multitasking skills.
• Proven ability to manage complex service environments and drive transformation.
• Excellent communication, stakeholder management, and analytical skills.

Certifications (Preferred)

• DevOps Institute - Observability Foundation Certification.
• LogicMonitor Certified Professional.

Other Skills and Abilities

• ITIL Foundation Certification or equivalent knowledge of IT service management principles.
• Exposure to NOC, SOC, or MSP environments.
• Knowledge of common MSP tools (RMM, PSA, documentation platforms).
• Proficiency in Excel, Power BI, or similar reporting tools.

Physical Demands

The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms.
• The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl.
• The employee may occasionally lift and/or move up to 10 pounds.

Salary Range

$110,000 - $145,000

Company Description

Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value inclusion and belonging at our company.