[Hiring] NOC Team Lead @DMI

Role Description

DMI, LLC is seeking a NOC Team Lead to join us. The Operations Team Lead leads a team of technicians to ensure maximum network uptime, rapid incident response, and high-quality metropolitan fiber connectivity. This role bridges the gap between hands-on technical troubleshooting and tactical team leadership. The Team Lead will manage the day-to-day Network Operations Center (NOC) functions, including:

• Scheduling and coordinating daily workload for NOC Engineers
• Reviewing and assigning escalated issues and trouble tickets
• Assisting in the workflow of the NOC team

Duties and Responsibilities:

• Oversee day-to-day operations to ensure work is completed accurately and closed in a timely manner.
• Assist with escalated troubles/issues, ensuring they are handled in a proper fashion.
• Manage and coach the staff of Network Operations Center (NOC) to include performance evaluations.
• Assist in the hiring and training of new personnel.
• Oversee all Standard Operating Procedures (SOP) and Method of Procedure (MOP) documentation, ensuring accuracy and understanding by all NOC Technicians.
• Work on special projects, as assigned.
• Generate and deliver any/all reports/tickets/documents as requested by the end user/customer.

Qualifications

• Bachelor’s degree or equivalent experience.
• 10+ years of Network Operations experience, focusing on fiber network operations.
• 5+ years of Supervisory/Managerial experience.

Requirements

• Expert understanding of metro fiber service delivery.
• Expert hands-on knowledge of optical test equipment (OTDR, ONT, Redlight, OLTS, etc).
• Exceptional written and verbal communication skills.
• Able to work in a multi-tasking aptitude under high pressure scenarios while maintaining customer-facing professionalism.
• Expert knowledge of Layer 1/2/3 protocols including DWDM, Sonet/SDH, VLAN, Spanning Tree, MPLS, OSPF and BGP.
• Experience with network monitoring systems and ticketing/ITSM platforms.
• Ability to read and understand GIS Maps, engineering drawings and route schematics.
• Must carry strong abilities in Customer Service, Team Leadership, Written/Verbal skills, Organization, Time Management and Adaptability to Change.

Benefits

• Convenience/Concierge: Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Development: Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Financial: Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Recognition: Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
• Wellness: Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.