NOC Engineer II @Everi

[Hiring] NOC Engineer II @Everi

Feb 26, 2025 - Everi is hiring a remote NOC Engineer II. 💸 Salary: $32.25 - $36.50 per hour, overtime eligible. 📍Location: Worldwide.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This position will be working the DAY Shift, 5 days per week (Thursday - Monday 6AM-2:30PM PST).

Provide tier two phone and email support to internal and external customers; escalate issues to development and management as appropriate.
Develop, maintain, and manage relationships with internal and external customers, following up daily on tickets as required.
Assist customers with timely resolution of complex issues, providing technical support and problem determination.
Troubleshoot and resolve simple to complex network outages (layers 1-3) and service interruptions.
Use monitoring tools and applications to ensure operational efficiency for all customer environments.
Follow the life cycle of hot issue tickets that require development work, from creation of ticket to deployment of final resolution; maintain a documented timeline of events for reporting.
Serve as liaison between vendors and customers in communicating status of open issues and corrective action plans.
Perform analysis and execute scripted tasks using server tools.
Record all support calls and tasks in ticketing system.
Act as part of the Global Operations team in monitoring the overall infrastructure.
Participate in on call rotation.

Qualifications

Bachelor's Degree in Information Technology or a combination of education and equivalent work experience in a related field required.
Ability to obtain and maintain gaming license(s), as required.
2-5 years of experience in a network operations center / technical support environment.
Experience working with ISP vendors.
Proficient knowledge of Windows applications and operating systems.
Strong networking and PC knowledge.
Knowledge of server hardware, peripherals, and management systems.
Knowledge of networking devices, including switches and routers (Fortigate, Cisco).
Knowledge of network, systems, and IT infrastructure management systems.
Experience with network monitoring tools.
Experience with CRM platforms.
Gaming experience and gaming license are highly desirable.

Benefits

Medical, Dental, Vision, 401k with company match, life insurance, maternity and paternity leave, adoption assistance, pet insurance, gym reimbursement, and more!
Discretionary Time Off (DTO) - No more “banking hours” to take a day off and the perfect way to prevent burnout and improve productivity.

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📍	Be aware of the location restriction for this remote position: Worldwide
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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NOC Engineer II @Everi

All others

Salary 💸 $32.25 - $36.50 per hour, overtime eligible	Remote Location Worldwide
Job Type full-time	Posted Feb 26, 2025

️

📍	Be aware of the location restriction for this remote position: Worldwide
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.