[Hiring] NOC Engineer @Versant

Role Description

Fandango is looking for a Network Operations Center (NOC) Engineer I to support platform growth across Fandango, Rotten Tomatoes, Fandango at Home, SportsEngine, and SportsEngine Play. In this role, you’ll join the NOC team and report to the Director of NOC, helping to build, improve, operate, and monitor production systems that deliver the best customer experience for both internal and external audiences. If you enjoy solving complex problems, building scalable systems, and making a measurable impact—we’d love to meet you.

What You Will Do:

• Monitor applications and systems to ensure smooth operations, responding quickly to alerts and anomalies.
• Triage, document, and prioritize alerts and tickets with urgency and attention to detail.
• Resolve common server, application, or connectivity issues, and escalate complex problems to appropriate teams.
• Perform Tier 1 troubleshooting and provide excellent support to internal teams and customers.
• Follow established SOPs and incident workflows while continuously learning system architecture.
• Act as a calm, organized participant (and sometimes facilitator) during incidents, keeping stakeholders informed.
• Gather facts during and after incidents to support root cause analysis and continuous improvement.
• Collaborate closely with engineering, development, security, and operations teams to solve technical challenges.
• Provide feedback during application releases and deployments to ensure smooth rollouts.
• Assist with configuration updates, data refreshes, and general operational coordination.
• Help identify, track, and manage application and security vulnerabilities in partnership with other teams.
• Create, maintain, and improve documentation, knowledge base articles, and wiki pages.
• Compile and share system health, uptime, and performance reports for internal audiences.
• Work with ticketing systems, ITSM tools, and Office 365 as part of daily operations.
• Apply working knowledge of Windows, Linux, iOS, networking (TCP/IP), cloud platforms, and distributed systems.
• Use logs and monitoring tools to troubleshoot issues across multiple systems.
• Communicate clearly and professionally with audiences of varying technical backgrounds.
• Thrive in a collaborative, fast-paced environment where adaptability and curiosity are valued.
• Participate in shift coverage, including night or swing shifts, and be part of a 24/7 on-call rotation.
• Build valuable enterprise experience while developing skills in operations, incident management, and production support.

Qualifications

• 2+ years of enterprise technical support experience as a NOC Engineer or eCommerce Website Administrator in production environments.
• Hands-on experience with Windows servers, Linux, and iOS systems.
• Understanding of cloud data centers and distributed computing (our infrastructure is fully cloud-based).
• Practical knowledge of networking fundamentals (TCP/IP) and connectivity troubleshooting.
• Experience with software patching and security best practices.
• Proficiency with Office 365 and standard productivity tools.
• Familiarity with ticketing systems, ITSM platforms, and workflow management tools.
• Strong log analysis skills across multiple systems (you excel at identifying critical issues within complex logs).
• Excellent troubleshooting abilities—you don’t stop until you find the root cause.
• Communication skills that bridge technical and non-technical audiences with ease.
• Collaborative mindset—you have proven success working in team environments.
• Adaptability—you thrive in dynamic environments where priorities shift.
• Ability to support both internal teams and B2B customers with technical issues.
• Experience working in fast-paced, dynamic environments where priorities can change quickly.
• Strong written and verbal communication skills—your documentation helps others succeed.

Requirements

• Familiarity with AWS, Datadog, and Atlassian Cloud applications.
• Prior experience working with a high-traffic website.
• Familiarity with CDN concepts.

Benefits

• This role has been designated as fully remote, meaning it is expected to be performed from a remote Versant worksite, typically an employee’s residence or designated remote office as applicable.