[Hiring] NOC Analyst @Allied Technology Services

Role Description

Allied Global Technology Services is looking for a NOC Analyst with hands-on Major Incident Management experience to coordinate critical operational incidents, manage escalations, and drive service restoration in large-scale BPO environments.

⚠️ IMPORTANT: This is NOT a traditional IT Help Desk or Service Desk position. We need someone who understands how to manage major incidents impacting business operations, service availability, and multiple operational teams.

Qualifications

• 2+ years of experience in NOC Operations, Major Incident Management, or IT Operations.
• Hands-on experience coordinating major incidents affecting business operations or multiple teams.
• Ability to assess incident severity, prioritize business impact, and coordinate escalations.
• Experience driving incident resolution and service restoration.
• Understanding of Incident, Problem, and Change Management processes (ITIL).
• Knowledge of network and infrastructure monitoring tools.
• Working knowledge of networking, Windows/Linux, servers, and databases.
• Experience coordinating Root Cause Analysis (RCA) and incident reporting.
• Strong communication and decision-making skills under pressure.

Requirements

• Current residence in Honduras, Guatemala, or Peru.
• English proficiency at C1 level (mandatory).
• Stable internet connection (minimum 30 Mbps).
• Availability to work according to operational requirements.
• University studies in IT, Computer Science, Systems Engineering, or related fields.

Benefits

• Compensation: USD $2,000 monthly.
• Long-term Independent Contractor Agreement.