[Hiring] Network & VoIP Technician @Maxor National Pharmacy Services

Role Description

The Network & VoIP Technician requires nationwide travel to install and maintain network and VoIP equipment. The ideal candidate should possess a strong technical background and excellent problem-solving skills. Responsibilities include:

• Providing day-to-day support for the network environment.
• Configuring network switches and routers.
• Assisting in the design and development of scalable, maintainable, and highly available network architectures that meet business objectives and SLAs.
• Establishing and maintaining network performance by building network configurations and connections.
• Troubleshooting network issues.
• Providing first-level escalation support for network-related problems and support requests.

Qualifications

• Preferred candidates have a certificate or associate’s degree in electronics, telecommunications, or computer networking.
• 1-3 years’ directly related experience.
• Certification such as CCENT, CCNA, or CompTia Network+ preferred.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of personnel.
• Knowledge and understanding of a range of VOIP and networking software and hardware systems and related technologies.
• Ability to communicate technical information to non-technical personnel.
• Experience managing network equipment using CLI.
• Working knowledge of wireless technologies and protocols.
• Working technical knowledge of current network hardware, protocols, and Internet standards, including routers, switches (layer 2/3), remote access, DHCP, and DNS.
• Strong understanding of the OSI model, TCP/IP, ACL, and VLAN.
• Knowledge of current technological developments/trends in area of expertise.
• Knowledge of UCaaS and CCaaS platforms and their integration with existing network infrastructure.
• Ability to manage and support UCaaS and CCaaS solutions to enhance communication and customer service capabilities.

Requirements

• Assists with establishing networking environment by installing, configuring, testing and documenting the equipment/network systems according to the design and specifications.
• Assists with day-to-day networking and telephony tasks to ensure reliability, availability and serviceability within minimal interruption.
• Assist in the implementation and management of UCaaS and CCaaS solutions.
• Provide support and troubleshooting for UCaaS and CCaaS platforms to ensure seamless communication and customer service operations.
• Provides technical support, responds to work orders and tickets from the users, analyzes and solves reported network problems.
• Assists with network technology upgrade or expansion projects, including installation of hardware, software and integration testing.
• Troubleshoot 802.1x security configurations.
• Assist troubleshooting and repair of any network outages (LAN and WAN).
• Evaluate and prioritize tasks assigned to ensure timely completion of projects.
• Maintain personal knowledge and skills in the networking field by research and professional training.
• Promote teamwork and a positive atmosphere by working with other employees to achieve the goals of the Information Technology department as well as the goals of the company.
• Willingness to take on new tasks and responsibilities to meet the objectives of the department and company.
• Strive for redundancy and availability of all networking resources.
• Serve as next-level support for problem resolution on helpdesk issues.

Benefits

• Diverse and inclusive work culture that supports a flexible work model in a collaborative, innovative team-oriented environment.
• Competitive compensation and a comprehensive health benefits package.
• Comprehensive mental health and wellbeing resources.
• Nationwide Blue Cross Blue Shield PPO with employee-friendly plan design, including a $850 individual annual medical deductible and $25 office visit copays, with low biweekly premiums.
• Company-paid basic life/AD&D, short-term and long-term disability insurance.
• Rx, dental, vision, other voluntary benefits, and FSA.
• Employer-matched 401k Plan.
• Industry-leading PTO plan.
• And more!